Hospitality professional
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I have been serving customers from past 10 years, had worked in Five star hotels and leading quick service restaurants in different departments such as front office, food and beverage services, sales etc.
I have served many positions in my career from customer service representative to General Manager. My focus has always been satisfying my customers and making them happy with the solution at the end of the day. I am result oriented and believes in 100% customer satisfaction at the same time.
April 2018 to Feb 2023- Multi unit General manager, A&W Canada- Responsible to manage 40-50 employee, oversee complete day to day store operations, hiring, training and development of new hires and managers, ensure that stores runs as per the SOP, maximize profit margin by control the various operational costs. Ensure that heath and safety of all the employees is in place as per the provincial guideline. Conducting food safety and customer service audits and gain highest ratings.
Responsible to prepare budgets, financial reports, profit&loss accounts etc.
April 2018- Oct 2017- Assistant Manager, Tim Hortons.
Responsible to manage and oversee daily operations, such as control food and labour cost, making sure that serving each and every as per the company standards and providing them best product and services.
Responsible to prepare staff schedule, ordering and manage inventory levels, making sure that cash management policies is in place.
Oct 2017- Oct 2015- Front Desk agent/ supervisor, Best western Hotel.
Used internal software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities Answered multi-line phone system and greeted callers enthusiastically Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
Collected room deposits, fees and payments
Took reservations over phone, in person and via computer for guests and provided confirmation information
Investigated auditing discrepancies by reconciling cash drop and credit card transaction.
Bachelors in Hospitality Management.
