Khushbu Patel

Enthusiastic and goal-oriented health informatics professional with experience in EMR and customer billing, seeking opportunity to excel in a positive and opportunistic environment.

Diagnostic Technician at UpTown Eye Specialists (2023-10 – 2024-10)

• Actively collaborated with optometrists, ophthalmologists, and other healthcare professionals to streamline diagnostic processes, leading to improved patient care outcomes and reduced wait times.
• Proficient in conducting various diagnostic tests including visual acuity, tonometry, retinoscopy, and keratometry.
• Capture high-quality retinal images using fundus photography equipment and interpret findings for optometrists' review.
• Skilled in performing ocular imaging techniques such as fundus photography, optical coherence tomography (OCT), and fluorescein angiography.

Health Informatics Business Continuity Analyst at UHN (2023-05 – 2023-07)

• During the EPIC system downtime, liaise with clinical teams to ensure departmental downtime policies and procedures are updated to reflect procedures workflows in the new HIS.
• In collaboration with the Clinical Informatics team and clinical leadership, help to facilitate mock downtime drills in clinical areas.
• Ensure clinical staff are familiar with the available downtime tools and their usability.
• Collect and document feedback from clinical staff and use that for future enhancements and upgrades to process.

Administrative Assistant at Van Rehab Physiotherapy (2021-12 – 2023-05)

• Strong communication and collaboration with patients and providers.
• Handled patients queries, appointments over calls and in person effectively.
• Managed consent forms and data digitally.
• Managed billing for all offered services with multiple insurance companies on a day-to-day basis, maintaining pending accounts receivable to $0 amount.
• Educated Clients on all offered services and recommended services based on their symptoms/benefits resulting in a happy and satisfied customer base.
• Ability to multi-task, adjust priorities, coordinate tasks and team members.
• Able to maintain documentations of patients and families.

Consultant Clinical Dietitian at Bankers Heart Institute and General Hospital (2017-02 – 2021-10)

• Strong understanding of medical terminology.
• Conduct comprehensive nutritional assessments, including medical history, physical examination, and dietary intake analysis.
• Develop and deliver nutrition education programs for various populations, such as schools, workplaces, and community organizations.
• Used EMR/EHR to manage patients' medical records and maintained daily updates with health professionals.
• Provided consultation to patients, helping them maintain a healthy lifestyle and improving overall happiness.
• Lead daily food supply for hospital patients adhering to provincial and federal food safety laws.
• Voluntarily conducted group sessions to educate the local community on Food safety protocols and healthy eating habits.

Consultant Clinical Dietitian at Care Hospitals (2014-12 – 2016-11)

Consultant Clinical Dietitian at TriStar Hospital (2013-08 – 2014-12)

Consultant Clinical Dietitian at Metas Adventist Hospitals (2012-01 – 2013-08)

Graduate Certificate in Health Informatics – George Brown College (2022-08 – 2023-08)

Master's in Science in Dietetics and Food Management – IGNOU (2017-07 – 2019-05)

Bachelor's in Science in Food Science and Nutrition – SNDT (2009-07 – 2012-05)