Building Administrator (Contract) - Calgary Heritage Housing (CHH) - Calgary, AB
(2026-04 - 2026-10)
- Manage daily site operations within government-funded low-income senior housing
- Foster positive relationships with low-income seniors by listening to and addressing their complaints and service requests
- Process housing applications, conduct interviews with applicants seeking social housing, and create and execute lease documentation
Community Manager - BentallGreen Oak (BGO) - Calgary, AB
(2025-06 - 2026-04)
- Acting as the main point of contact, resolve resident complaints, inquiries, and issues with a high degree of empathy and professionalism, enforcing the building's rules, regulations, and lease terms
- Contribute to the "lifestyle brand" of the Casadona Group by ensuring public areas, amenities (gyms, lounges), and community events align with high-end standards
- Develop and manage the operational and capital expenditure budgets, striving to maximize Net Operating Income (NOI) through rent collection, occupancy growth, and managing expenses
- Review monthly performance, explain variances to budget, and report on financial status to owners or stakeholders
Senior Property Manager - Citysearch Rental Network Inc. - Calgary, AB
(2024-09 - 2025-04)
- Improved tenant satisfaction through prompt issue resolution and initiative-taking communication
- Coordinated and supervised maintenance services to ensure building systems and repairs met operational standards
- Built and maintained strong vendor relationships to control costs and improve turnaround times
Community Resident Manager - Zen Residential Ltd. - Calgary, AB
(2023-07 - 2024-09)
- Managed three large condominium complexes and multi-family residential properties
- Oversaw move-in/move-out processes, reducing vacancy and improving turnover efficiency
- Conducted tenant screening and background checks to maintain stable communities
- Resolved tenant complaints and conflicts to support safe, respectful living environments
Leasing Agent - Trinity Place Foundation - Calgary, AB
(2023-04 - 2023-06)
- Managed leasing for low-income seniors' social housing
- Maintained accurate leasing records for audits and compliance
- Conducted property tours and facilitated applications
- Organized community events to support resident retention
Tenant Services Coordinator - Forward Housing Association - Calgary, AB
(2021-12 - 2023-04)
- Supported vulnerable seniors across three properties with over 325 tenants
- Functioned as primary contact for tenant inquiries and issue escalation
- Supervised daily property operations in line with organizational policies
Property Administrator - Strategic Group - Calgary, AB
(2018-08 - 2019-03)
- Managed tenant work orders using Angus AnyWhere software
- Coordinated maintenance requests and tracked completion
Leasing Administrator - FirstService Residential Ltd. - Calgary, AB
(2017-04 - 2018-08)
- Updated leasing documentation and standardized department procedures
- Trained leasing staff on the Residential Tenancies Act
- Supported eviction processes and Tenancy Dispute Court applications
