Kim Arnason
Purposeful Property Management Leader
About
Purposeful Property Management Leader with extensive experience in residential and community property operations. Proven track record in tenant relations, team leadership, leasing, inspections, and vendor coordination. Highly skilled in conflict resolution, regulatory compliance, and property management systems. Recognized for effective communication, operational excellence, and proactive problem-solving to enhance tenant satisfaction and occupancy.
Experience
Building Administrator (Contract) - Calgary Heritage Housing (CHH) - Calgary, AB
(2026-04 - 2026-10)
- Manage daily site operations within government-funded low-income senior housing
- Foster positive relationships with low-income seniors by listening to and addressing their complaints and service requests
- Process housing applications, conduct interviews with applicants seeking social housing, and create and execute lease documentation
Community Manager - BentallGreen Oak (BGO) - Calgary, AB
(2025-06 - 2026-04)
- Acting as the main point of contact, resolve resident complaints, inquiries, and issues with a high degree of empathy and professionalism, enforcing the building's rules, regulations, and lease terms
- Contribute to the "lifestyle brand" of the Casadona Group by ensuring public areas, amenities (gyms, lounges), and community events align with high-end standards
- Develop and manage the operational and capital expenditure budgets, striving to maximize Net Operating Income (NOI) through rent collection, occupancy growth, and managing expenses
- Review monthly performance, explain variances to budget, and report on financial status to owners or stakeholders
Senior Property Manager - Citysearch Rental Network Inc. - Calgary, AB
(2024-09 - 2025-04)
- Improved tenant satisfaction through prompt issue resolution and initiative-taking communication
- Coordinated and supervised maintenance services to ensure building systems and repairs met operational standards
- Built and maintained strong vendor relationships to control costs and improve turnaround times
Community Resident Manager - Zen Residential Ltd. - Calgary, AB
(2023-07 - 2024-09)
- Managed three large condominium complexes and multi-family residential properties
- Oversaw move-in/move-out processes, reducing vacancy and improving turnover efficiency
- Conducted tenant screening and background checks to maintain stable communities
- Resolved tenant complaints and conflicts to support safe, respectful living environments
Leasing Agent - Trinity Place Foundation - Calgary, AB
(2023-04 - 2023-06)
- Managed leasing for low-income seniors' social housing
- Maintained accurate leasing records for audits and compliance
- Conducted property tours and facilitated applications
- Organized community events to support resident retention
Tenant Services Coordinator - Forward Housing Association - Calgary, AB
(2021-12 - 2023-04)
- Supported vulnerable seniors across three properties with over 325 tenants
- Functioned as primary contact for tenant inquiries and issue escalation
- Supervised daily property operations in line with organizational policies
Property Administrator - Strategic Group - Calgary, AB
(2018-08 - 2019-03)
- Managed tenant work orders using Angus AnyWhere software
- Coordinated maintenance requests and tracked completion
Leasing Administrator - FirstService Residential Ltd. - Calgary, AB
(2017-04 - 2018-08)
- Updated leasing documentation and standardized department procedures
- Trained leasing staff on the Residential Tenancies Act
- Supported eviction processes and Tenancy Dispute Court applications
Education
Fundamentals of Real Estate - Alberta School of Real Estate (2025-11 - 2026-06)
Diploma - Human Services Counsellor in Social Work - George Brown College (1996-09 - 1998-06)
