Kim Chivhia

Experienced Senior Clinical Business Analyst with over a 2 decades of expertise in Health Information Systems (EHR/CIS), Patient Access, and clinical operations transformation. Proven ability to lead requirements gathering, workflow design, and stakeholder engagement across large-scale digital health implementations. Skilled in standardizing patient registration, scheduling, and access workflows to enhance care delivery, streamline data interoperability, and support provincial health modernization.

Adept at facilitating multi-stakeholder workshops, translating clinical needs into technical specifications, and ensuring alignment with strategic health objectives.

Over the past 20 years, I have worked as a Senior Clinical Business Analyst specializing in Patient Access (Registration and Scheduling) and Clinical Information Systems (CIS/EHR) implementation across multiple provincial and regional health authorities in Canada and US. My experience spans all stages of digital health transformation—from requirements gathering and workflow standardization to system configuration, testing, and go-live support.

I have led numerous clinical and business process design workshops with physicians, nurses, and administrative staff to define standardized workflows, develop order sets, and align clinical documentation practices for provincial CIS programs. My work consistently focuses on improving patient registration accuracy, scheduling efficiency, and operational consistency across hospitals and clinics.

I am highly skilled in use case analysis, process mapping, and change management, and proficient in tools such as Atlassian JIRA, Microsoft Visio, and Office 365. I have successfully collaborated with IT, vendor, and clinical teams to deliver EHR/CIS solutions that enhance patient access, streamline data interoperability, and modernize care delivery.

In summary, my professional background combines deep knowledge of healthcare operations, clinical informatics, and business analysis with a proven ability to lead transformation initiatives within complex, multi-stakeholder healthcare environments.

I hold a Master of Business Administration (MBA) with a concentration in Healthcare Management and Digital Transformation, supported by a Nursing Diploma, providing both strategic business acumen and a strong clinical foundation.

I am IIBA-trained in Professional Business Analysis (PBAC), equipping me with advanced competencies in requirements elicitation, process modeling, stakeholder management, and solution assessment.

Additionally, I am formally trained and certified in leading EMR systems — including Symbio, Epic, and Cerner — with hands-on experience in configuration, workflow design, and clinical adoption.

This combined background in business analysis, clinical practice, and health informatics enables me to effectively translate clinical and operational needs into optimized digital health solutions.