Customer service specialist
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· Productive as a team worker or individual
· Follows instructions well and asks for clarification efficiently
· Optimistic and charismatic, positive attitude
· Sales Support – assisting sales staff in daily requests to help with their customers
· Designing Flyers for Sales Staff – using MS Office and Photoshop
· Letter and Memo Preparation – including distribution for the Marketing Manager, Regional Sales Manager and President
· Commission Adjustments – reviewed daily sales and adjusted commission accordingly
· Social Medial Updates – self-directed daily updates to company Facebook page and Twitter
· Managing Customer Inquiries via Email and Telephone – answered customer email via website and any customer phone inquiries
· Inventory Control – keeping record of premiums and communicating when stock needed replenishing; biannual inventory count
· Switchboard Relief – direct incoming phone calls, taking messages and greeting visitors
· Mass Mailing – creating documents in order to keep customers updated on any changes including labeling, assembling and distribution
· Organize/Plan Annual Shareholder Meeting – co-ordinate hotel and meeting room, organize and mail out all information to shareholders, typing of meeting minutes, and distribution along with yearly financial statements
· Organize/Plan Company Christmas Party and Kids Party for 100+ Attendees – reservation of hall, menu planning, hotel, set up and tear down, arranging transportation for Montreal office to Head Office location in Brampton
Sheridan College 2 year program graduate with diploma in micro computer management