Kimberly Whitehead

Senior Credit, Collections and Accounts Receivable Professional with 8+ years of progressive experience across credit, risk management, receivables operations across healthcare, manufacturing, retail and financial services environments. Proven ability to improve cash flow performance, reduce delinquency, resolve complex account discrepancies, and maintain financial accuracy across high volume portfolios. Skilled credit analysis, accounts reconciliation, collections strategy and receivables management, with hands-on experience across ERP systems like NetSuite, Great Plains, AS/400 and Apollo.

Recognized for strengthening credit decisioning, improving aging performance, and partnering cross-functionality to support revenue recovery and operational efficiency.

Accounts Receivable Clerk/Analyst at Robert Half International (2024-12 – Present)

• Maintained and updated customer credit records to support reliable financial reporting and risk assessment
• Managed customer communications for collections, including dunning notices and follow-ups, improving payment timelines
• Analyzed accounts receivable aging reports and executed targeted collection strategies to reduce outstanding balances
• Collaborated with internal teams and external stakeholders to streamline accounts receivable processes and improve efficiency
• Supported implementation of automated dunning processes within ERP systems, enhancing collection effectiveness
• Reconciled accounts receivable data between local systems and group ERP to ensure accuracy and consistency
• Processed credit card transactions and resolved payment discrepancies
• Assisted with month-end closing activities and performed ad hoc financial analysis as needed
• Monitored customer accounts and proactively addressed issues to minimize risk and overdue payments

Credit Analyst at Clark Dietrich Building Systems, LLC (2023-10 – 2024-05)

• Performed reconciliations of cash and cash equivalent accounts to ensure accuracy and integrity of the general ledger
• Researched, investigated, and resolved reconciliation variances in a timely manner, maintaining financial accuracy
• Monitored and reported on aged items within cash accounts to identify and address outstanding issues
• Generated monthly Accounts Receivable (AR) aging reports to support financial analysis and collections strategy
• Processed and distributed customer invoices promptly to ensure accurate and timely billing
• Investigated and resolved misapplied, lost, or misdirected ACH and lockbox payments in coordination with banks and credit card providers
• Managed daily cash application processes, including posting customer payments and correcting account discrepancies
• Partnered with the Credit Manager to support month-end close and produce AR Aging and short-pay reports for the sales team
• Evaluated customer creditworthiness by processing credit applications using tools such as Experian, NACM, and trade references
• Conducted monthly credit reviews assessing customer risk based on credit limits, sales activity, and payment history

Accounts Receivable Specialist at Proscan Imaging (2022-03 – 2023-10)

• Imported ACH, lockbox, and daily bank summary reports from Fifth Third Bank into Microsoft Dynamics GP for accurate cash application
• Processed credit card payment reports from Swervepay and recorded transactions in Microsoft Dynamics GP
• Reconciled daily cash activity, including individual payments, lockbox receipts, and internal deposits, ensuring balanced totals
• Generated recurring invoices on the 1st and 10th business days based on customer volume and services (MRI, CT, X-ray, Echo, Ultrasound reads)
• Created specialized and internal invoices for unique billing scenarios and internal Proscan locations
• Managed autopay processing for ACH and credit card transactions, ensuring timely and accurate billing
• Executed month-end close activities for Accounts Receivable, maintaining accurate financial records
• Produced third-party customer invoices via EDI for collections and billing efficiency
• Maintained and updated AR aging reports, tracking payment status for Proscan Reading Services (PRS) customers
• Ensured accurate documentation of customer accounts, including payment history and account status
• Prioritized daily workload to optimize collections and improve payment turnaround times
• Resolved customer billing discrepancies and escalated complex issues to management when necessary

Credit/Collections Specialist at Rumpke (2019-04 – 2022-03)

• Drove revenue recovery by making outbound collection calls on past-due accounts for sanitation services
• Resolved customer disputes and discrepancies by researching account issues and delivering effective solutions
• Maintained high levels of customer satisfaction while balancing collections objectives and client relationships
• Documented customer account activity and payment status to ensure accurate and up-to-date records
• Processed payments and escalated complex account issues to management for resolution
• Evaluated customer creditworthiness and approved business credit lines based on risk assessment criteria
• Prioritized daily workload to maximize collections efficiency and improve payment turnaround times

Collections Specialist at Cash America (2018-01 – 2019-04)

• Ensured full compliance with Fair Debt Collection Practices Act and applicable state collection laws
• Consistently exceeded daily, weekly, and monthly collection targets, contributing to overall company revenue goals
• Generated revenue by conducting high-volume outbound collection calls on delinquent payday, internet, and brokered loans
• Negotiated settlements and structured short- and long-term payment arrangements with third-party agencies (debt consolidation, credit counseling, and assistance programs)
• Resolved disputes, complaints, and correspondence from debtors, attorneys, and third-party representatives in a timely manner
• Established repayment plans and processed payments via ACH, credit/debit card, and in-store transactions
• Verified debtor information and prepared accounts for escalation to litigation when necessary

Credit Coordinator at Hard Rock Casino (formerly Jack's Entertainment) (2017-03 – 2017-10)

• Ensured compliance with Ohio Casino Control Commission, Ohio Lottery Commission, and applicable state regulations
• Evaluated customer eligibility for gaming lines of credit based on financial and risk criteria
• Analyzed creditworthiness using Experian reports, banking references, and gaming history data
• Recommended approval or denial of credit lines and submitted decisions to property management for final authorization
• Conducted outbound collection calls on delinquent gaming accounts to recover outstanding balances
• Maintained accurate and audit-ready account documentation in accordance with regulatory requirements
• Updated customer accounts with precise financial and activity data to support compliance and internal audits

Account Receivables Generalist/Collections Specialist at Robert Half International (2016-05 – 2017-03)

• Reviewed open accounts to prioritize collection efforts and reduce outstanding balances
• Conducted professional collection calls and email outreach while maintaining positive customer relationships
• Provided invoices to clients upon request, ensuring timely and accurate billing communication
• Resolved billing discrepancies and investigated past-due accounts to drive timely payment resolution
• Identified root causes of account issues and partnered with management to implement corrective actions