Mutsa Muradzikwa

Organized and highly motivated Business Administration graduate from the University of London, UK, with diverse experience across accounting, administration, billing, payroll, customer service, and event coordination. A confident and fast learner, I adapt quickly to multicultural environments and thrive in dynamic, team-oriented workplaces. Known for strong attention to detail, problem solving abilities, and a proactive approach to process improvement.

Accounts Receivable Specialist - Qu Data Centres

(2026-01)

• Monitor customer accounts and follow up on overdue balances in a professional, customer-centric manner.
• Partner with sales and operations teams to resolve billing disputes or discrepancies.
• Respond promptly to customer inquiries regarding account status and payment details.
• Coordinate with the Junior Accountant to ensure customer payments are applied accurately.
• Reconcile AR subledger to the general ledger on a monthly basis.
• Investigate unapplied or misapplied cash and resolve issues promptly.
• Prepare AR aging and collection status reports for management review.
• Escalate high-risk accounts or collection concerns as appropriate.
• Support the implementation of AR-related internal controls and process improvements.

AR Specialist and Administration - SKYTRAC Systems Ltd.

(2023-10 - 2025-12)

• Investigate and resolve billing discrepancies and customer inquiries.
• Manage the Accounts receivable inbox.
• Reconcile customer accounts accurately and efficiently.
• Maintain and process credit card payments, post cash receipts in accounting software.
• Prepare and post journal entries for routine transactions such as accruals, adjustments, and receivables.
• Generate and distribute invoices using various invoicing methods.
• Uploading invoices on company portals
• Monitor and generate aging reports and review overdue accounts, proactively contacting customers for collection purposes.
• Support the preparation of daily, weekly, and month-end financial reports.
• Help coordinate office events (e.g. holiday parties, summer socials, team-building activities etc.)
• Manage inventory of office and kitchen supplies.
• Oversee facilities management including office equipment, workspace setup, and vendor coordination.
• Occupational Health and Safety onboarding for new hires.

Customer Service Representative, Billing & Administration - Hercules SLR

(2021-11 - 2023-09)

• Prepared and issued service order invoices with accuracy and timeliness.
• Responded to customer queries and provided administrative support across departments.
• Coordinated technician schedules and booked mandatory training for job sites.
• Compiled and distributed post-job service reports.
• Maintained company compliance documentation and profiles on Cognibox.
• Processed bi-weekly payroll by calculating and validating technician hours.
• Managed procurement by ordering office supplies
• Created Purchase Orders and processing vendor invoices.
• Updated and organized customer records to support contract renewals and new project onboarding.

Coordinator/Chairperson (Volunteer) - Montreal Local Expatriate Spouses Association

(2019-02 - 2021-11)

• Welcomed diplomatic and official families affiliated with ICAO (United Nations) and facilitated their smooth relocation and integration into Montreal.
• Sourced and coordinated subject matter experts and guest speakers for information sessions and workshops tailored to the expatriate and diplomatic community.
• Scheduled, hosted, and moderated monthly virtual meetings via Zoom for association members.
• Liaised with ICAO’s Conference Services department to secure meeting venues and organize in-person gatherings.
• Edited, reviewed, and approved the monthly newsletter distributed to members.
• Managed correspondence through email and social media platforms, ensuring timely responses.
• Supported and participated in various charitable initiatives aimed at fundraising for underprivileged groups.

Call Center Agent - EUPD Research - Bonn, Germany

(2009-11 - 2010-07)

• Managed inbound and outbound international calls covering clients from the USA, UK, and Canada.
• Identified customer needs promptly and delivered effective solutions to inquiries and concerns.
• Maintained and updated database records, performed data entry, and conducted research as required.

Account Executive - MAILNET - Harare, Zimbabwe

(2005-12 - 2006-12)

• Managed relationships with MAILNET’s key account holders and maintained ongoing client communication.
• Facilitated the opening of new client accounts and ensured seamless onboarding.
• Compiled detailed weekly and monthly sales analysis reports to support business decisions.
• Processed receipting and daily banking transactions.
• Addressed customer queries and resolved complaints efficiently.

Research and Administrative Assistant - CORPSERVE - Harare, Zimbabwe

(2004-04 - 2006-12)

• Managed and updated share price records accurately.
• Processed receipts and dispatched share certificates.
• Conducted research on financial information related to companies listed on the stock exchange.

Bachelor of Business Administration (BSc.) - University of London, United Kingdom