Kinga Banas

Organized and customer focused administrative professional with extensive experience in client service, appointment coordination, scheduling and front desk support within fast paced environments. Skilled at managing high volume phone and email communications, maintaining accurate records, coordinating schedules and providing a welcoming and professional experience. Recognized for exceptional communication, attention to detail and the ability to build lasting client relationships while supporting efficient daily office operations.

Eager to apply strong administrative and customer service skills in a dental practice committed to outstanding patient care.

Client Services Manager at ARLONG CAREGIVER SERVICES (2023-09 – Present)

• Coordinate daily client appointments and caregiver schedules while ensuring efficient service delivery
• Serve as the primary point of contact, greeting clients and responding to phone and email inquiries professionally and compassionately
• Maintain accurate electronic client records, documentation and confidential information with attention to detail
• Build strong relationships with clients and families while resolving concerns promptly and professionally
• Work closely with internal team to ensure seamless scheduling and daily operations

Fraud and Privacy Account Manager at TELUS (2022-07 – 2023-07)

• Managed confidential client files while maintaining accuracy and privacy standards
• Communicated with clients by phone and email regarding sensitive account matters
• Maintained detailed electronic records using CRM software
• Collaborated with multiple departments to resolve client issues efficiently

Agent Process Consultant at TELUS (2020-04 – 2022-07)

• Maintained accurate documentation in internal databases
• Assisted teams with process improvements and system support
• Provided guidance and training while ensuring compliance with established procedures

Return to Work Facilitator/Subject Matter Expert at TELUS (2016-06 – 2020-04)

• Facilitated onboarding, training and coaching for new and returning employees to support successful workplace integration
• Collaborated with leadership to improve processes, deliver training and maintaining consistent service standards
• Developed strong communication, organization and problem solving skills while supporting multiple teams and priorities

Client Escalation Manager at TELUS (2013-06 – 2016-06)

• Resolved complex client concerns by collaborating with cross-functional teams and applying effective conflict resolution strategies
• Managed over 300 executive and social media escalations, earning departmental recognition for delivering exceptional customer service

Customer Escalation and Retention Representative at TELUS (2011-04 – 2013-06)

• Delivered exceptional customer service by resolving complex billing and account concerns with empathy and professionalism
• Built strong client relationships, achieving a 96% customer retention rate and consistently exceeding performance targets
• Collaborated with internal teams to resolve issues efficiently, while maintaining a high level of client satisfaction

Honours Bachelor's Degree in Psychology – York University, Toronto ON