Kinnu Sandhu

Seasoned professional with extensive experience in staff management, training, and customer service, skilled at boosting team performance and operational efficiency. Proven ability to strategically plan and execute projects while maintaining high standards. Seeking a Manager position to leverage strong leadership and communication abilities to drive team success and company growth.

Manager - DOLLARAMA - Calgary, AB

(2020-03)

• Mentored and trained new employees on company policies and procedures.
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
• Offered constructive feedback to team members, boosting overall job performance.
• Enforced work practices and procedures to reduce workplace safety and health hazards.
• Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Executed productivity benchmarks across departments to maximize company revenue.

Supervisor - STAR LIQUOR - Calgary, AB

(2018-06 - 2020-02)

• Trained new employees on company policies, procedures and work ethics.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Delegated tasks to team members according to individual strengths.
• Worked closely with upper management to develop strategies for improving operational efficiency within the department.
• Oversaw the training of new employees on job responsibilities and expectations.
• Ensured that safety protocols were followed at all times by all staff members.
• Answered customer questions and made product recommendations according to needs.

Certification - Health and Human Services Management - BOW VALLEY COLLEGE

Bachelor of Science (B.S.) - Biotechnology (HONS) - PANJAB UNIVERSITY

Certification - Hospital Unit Clerk - BOW VALLEY COLLEGE

Research Training - Plant Biotechnology - PUNJAB AGRICULTURE UNIVERSITY