Kiran Rahman

Customer-focused and purposeful professional with experience in customer service, administration, collections, and banking operations. Known for exceptional decision-making, a strong work ethic, and the ability to manage high-volume workflows with accuracy and professionalism. Skilled in documentation management, client support, and resolving complex issues while maintaining efficiency and positive client interactions.

Demonstrated ability to thrive in challenging environments while contributing to overall operational excellence.

Credit Management Resolution Officer - Royal Bank of Canada - Mississauga, ON

(2024-05)

Progressively advanced from a Proficient-level Collections role into the Expert Credit Management & Resolution team, managing complex credit issues, high-risk accounts, and escalated client cases.

• Managed delinquent and high-risk accounts by negotiating repayment plans, restructuring solutions, and providing proactive credit advice to clients.
• Provided credit solutions and negotiated payment plans.
• Resolved client issues and supported team goals.
• Ensured compliance with risk management standards.
• Delivered exceptional client service aligned with RBC values by communicating clearly, maintaining professionalism, and supporting positive financial outcomes.

Business Banking Advisor - Royal Bank of Canada - Mississauga, ON

(2022-11 - 2024-05)

• Advised business clients on financial products, services, and solutions.
• Assisted with deposits, cash management, and payment processing.
• Resolved client issues at the first point of contact.
• Promoted digital banking and self-service options.
• Ensured compliance and risk management in all transactions.

Administrative Specialist - Royal Bank of Canada - Mississauga, ON

(2020-02 - 2022-11)

• Managed building access cards and conducted regular audits.
• Provided administrative support, including stationery orders, meeting room setup, and documentation.
• Opened and tracked premises-related tickets to ensure timely resolution.
• Maintained compliance by following and updating procedures.
• Assisted clients and employees on the RBC Insurance Executive floor.

Account Service Representative - Royal Bank of Canada - Ontario Cash Service Centre - Toronto, ON

(2018-04 - 2020-01)

• Accurately processed and verified high-volume business deposits and ATM transactions.
• Identified and corrected discrepancies in deposits, manifests, and client logs.
• Detected counterfeit currencies, cheques, and coins, minimizing financial losses.
• Used multiple banking software and MS Office tools for daily operations.
• Ensured timely processing of deposits while meeting service standards and shift demands.

Assistant Store Manager - Popeyes Louisiana Kitchen - Mississauga, ON

(2014-11 - 2018-06)

• Managed daily store operations, inventory, and cash handling (POS).
• Coordinated with regional managers and ensured food safety compliance.
• Supervised and motivated staff to achieve sales targets and operational goals.
• Recruited, trained, and supervised fresh staff to meet operational needs.

Recruiter - AIL (American Income Life) - Mississauga, ON

(2017-04 - 2017-12)

• Contacted potential candidates for interviews through calls, mail, and in-person visits.
• Assisted applicants with forms and verified the accuracy of collected information.
• Prepared reports and submitted daily progress updates to the supervisor.

High School Diploma - Arab Unity School (2000-06)