Kiran Thandi

Account Manager with 9+ years of experience driving revenue growth, client retention, and strategic partnerships across foodservice and retail industries. Proven track record managing multimillion dollar client portfolios, delivering double digit growth, securing contract renewals, and translating business insights into measurable client value. Skilled in account strategy, stakeholder management, supplier partnerships, Salesforce CRM, and cross functional leadership

Account Manager at Foodbuy Canada, Compass Group (2022-03 – Present)

• Manage and grow a $1.5M+ portfolio of foodservice clients, generating over $200K in annual incremental revenue and achieving 20% year over year growth through strategic account planning and relationship management
• Achieved a 98.86% client retention rate over four years through proactive account management, strategic business reviews, and tailored client growth initiatives
• Partner with suppliers and internal stakeholders to implement cost saving initiatives and maximize program participation across member accounts
• Lead monthly performance reporting and annual business reviews, translating complex data into actionable recommendations that drive client value
• Leverage Salesforce CRM and reporting tools to improve forecasting accuracy, account visibility, and proactive opportunity management
• Collaborate cross functionally with procurement, supplier relations, and operational teams to execute strategic initiatives and enhance client satisfaction

Account Manager at Merchandising Consultants Associates (2016-01 – 2022-03)

• Managed strategic relationships for leading consumer brands including Procter & Gamble, Mondelez International, and Hallmark Cards, ensuring successful execution of national merchandising programs and delivering high levels of client satisfaction
• Delivered performance reporting and business insights that supported strategic decision making and strengthened long term client partnerships
• Led regular client and operational alignment meetings, improving execution consistency, program compliance, and service delivery outcomes
• Oversaw P&L reporting, forecasting, and invoicing activities to support financial planning and operational performance
• Partnered with cross functional teams to resolve complex client challenges, strengthen relationships, and identify opportunities for account growth
• Developed KPI dashboards and reporting tools that improved visibility in program performance and enhanced decision making across the organization

Administrative Coordinator at Merchandising Consultants Associates (2014-01 – 2016-01)

• Coordinated national merchandising initiatives, ensuring projects were delivered on time and aligned with client expectations and service level commitments
• Produced client performance reports and operational updates that improved visibility into project execution and program outcomes
• Collaborated with field teams, retailers, and suppliers to resolve operational issues and support seamless program delivery
• Streamlined reporting processes through standardized templates and documentation improvements, increasing efficiency and consistency across teams

Operations Assistant at Sephora – LVMH (2013-01 – 2013-11)

• Supported operational execution within a high-volume beauty retail environment, ensuring inventory accuracy and product availability across prestige cosmetics, skincare, and fragrance categories
• Developed strong familiarity with cosmetic brands, product assortments, merchandising standards, and customer purchasing trends to support store operations and promotional initiatives
• Coordinated inventory replenishment, stock organization, and visual merchandising activities to maintain brand presentation standards and enhance customer experience
• Partnered with leadership and sales teams to support new product launches, seasonal campaigns, and operational priorities

Bachelor of Commerce in Specialist in Accounting with a Major in Economics – University of Toronto