Tyson Fillier

I have always had a passion for event management. While having the opportunity of working with Pearle Hospitality over the past six years, I have learned creative and innovative ways of developing new roles, staff, policies/procedures, and enhancing the guest experience. Thriving under high pressure situations, I am always able to complete tasks to the highest quality.

I believe my experience, skills, and positivity makes me an ideal candidate. Thank you for the consideration for this role. I look forward to discussing how I can make an impact within your company.

Senior Manager Of Guest Experience & Strategic Growth - Elora Mill Hotel & Spa - Elora

(2025-10)

• Led end-to-end guest experience by maintaining a strong floor presence, ensuring service delivery aligns with brand values and consistently exceeds guest expectations
• Oversaw daily operations and service standards, proactively identifying issues, analyzing feedback, and implementing improvements to enhance quality and efficiency
• Collaborated with senior leadership and department heads to align operations with strategic goals and successfully execute cross-functional initiatives and projects
• Developed and mentored high-performing teams through coaching, training programs, and fostering a culture of accountability, collaboration, and service excellence
• Supported revenue growth and business performance by overseeing VIP events, contributing to budgeting and forecasting, and identifying opportunities to increase market share and profitability

Senior Event Manager - Elora Mill Hotel & Spa - Elora, On

(2020-09 - 2025-10)

• Plan, Organize, direct, and execute event operations.
• Recruit staff, direct staff training, and performance reviews.
• Set staff work schedules and monitor performance.
• Manage a team of 50+ while overseeing multiple events.
• Overseeing financial reports, creating/ managing yearly budget, payroll, expenses to help control Profit and Loss reports.
• Collaborate with property departments to enhance guest experience.
• Manage facility operations
• Planned and coordinated all event logistics, including seating arrangements, catering, audio and visual equipment, décor, and entertainment.

Events Manager - Cambridge Mill - Cambridge, On

(2019-06 - 2020-09)

• Restaurant Manager.
• Managed safe and smooth food delivery at banquets, restaurant and social events.

Front Of House Manager - Lola's Kitchen Restaurant - Toronto, On

(2012-08 - 2018-09)

• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Ensured compliance with all health and safety regulations in front of house areas.
• Monitored and evaluated staff performance, providing regular feedback and coaching.
• Managed daily operations, ensuring smooth front of house service and customer satisfaction.

Broadcast Journalism - Conestoga College (2012-01)

Diploma - Pre-Media - Mohawk College (2010-01)