Kirty Poudyal

Friendly, solution-focused customer service professional with over 8 years of combined experience in customer-facing service, quality control, record keeping, and team coordination. Skilled at answering customer questions, resolving order issues with sound judgement, and entering information quickly and accurately using computer systems. Strong computer proficiency backed by a Master's in IT and Administrative Management.

Brings clear communication, problem-solving skills, and a collaborative approach to resolving inquiries and improving the customer experience.

Cashier at 206 Burger (2022-09 – 2023-06)

• Delivered outstanding, friendly customer service to every customer in a fast-paced, high-volume setting.
• Entered customer orders quickly and accurately into the POS system and processed cash and card payments.
• Answered customer questions and resolved order issues and requests politely, using good judgement to find the right solution.
• Communicated with coworkers and kitchen staff to resolve order inquiries and keep orders moving during busy periods.
• Relayed customer feedback and concerns to the team to help improve service quality.
• Followed cash-handling procedures and store policies to keep every transaction accurate.
• Maintained a clean, organized service area and complied with health and safety regulations.

Registered Behavior Technician at Connections Behavior Planning & Intervention (2023-11 – 2025-06)

• Communicated clearly with families and team members to share progress and address questions and concerns.
• Set up computer-based data collection and tracking systems to monitor outcomes and identify areas for improvement.
• Kept detailed, accurate records and wrote clear, well-organized progress reports.
• Used problem solving and sound judgement to adapt to changing situations while following protocols and safety standards.

Assistant Project Manager at FlexTecs (2018-10 – 2020-01)

• Coordinated with cross-functional teams and stakeholders to resolve issues and keep projects on schedule.
• Planned timelines and tracked progress in computer applications so tasks were delivered on time.

Auditor / Quality Control at FlexTecs (2013-10 – 2018-09)

• Audited work against quality standards with strong attention to detail and accuracy.
• Documented findings, tracked errors, and worked with teams to correct issues and improve processes.

MBA in Supply Chain Management – University Canada West (2025-12)

Master's in IT and Administrative Management – Central Washington University (2023-08 – 2023-08)

Bachelor's in Business Management – Bangalore University (2013-05)