Kishan Khadka

Customer-focused professional with experience in hospitality, technical support, and customer service. Skilled at understanding customer needs, solving problems, and delivering personalized service in fast-paced environments. Passionate about technology and committed to creating exceptional customer experiences. Strong communicator with experience educating customers, troubleshooting technical issues, and working collaboratively with diverse teams.

Line Cook - Swiss Chalet - London, ON

(2024-10)

• Deliver exceptional service by ensuring every order meets customer expectations and dietary requirements.
• Communicate effectively with team members during high-volume service to maintain efficiency and quality.
• Handle multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment.
• Support inventory management and maintain workplace organization and sanitation.
• Demonstrate teamwork by assisting colleagues wherever needed to ensure a positive guest experience.

Peer Tutor - Fanshawe College - London, ON

(2023-06 - 2023-08)

• Delivered one-on-one academic support by identifying student needs and tailoring explanations accordingly.
• Built positive relationships through patience, active listening, and effective communication.
• Assisted students in troubleshooting technical issues and improving confidence with technology.

Technical Associate - CAS Pvt. Ltd. - Kathmandu, Nepal

(2020-03 - 2021-11)

• Delivered technical support to banking professionals by diagnosing and resolving software and data issues.
• Worked directly with clients to understand their needs and provide effective technology solutions.
• Collected and analyzed user requirements to improve business systems and customer satisfaction.
• Collaborated with teams to implement Business Intelligence solutions while maintaining confidentiality.

Postgraduate Certificate - Project Management - Seneca Polytechnic

Bachelor of Science - Computer Science and Information Technology - Kathmandu Bernhardt College