Komal Panchal

Experienced Pharmacy Assistant with a Master's in Regulatory Affairs and hands-on experience in pharmaceutical documentation, inventory management, and regulatory compliance. Proven ability to manage high volumes of quality assurance documents, support pharmacy systems, and uphold meticulous attention to detail. Proficient in electronic data systems (eDMS, SAP), strong verbal communication, and adaptable to fast-paced environments.

Eager to transition into a pharmacy setting to support safe, efficient patient care and medication handling.

OTC associate (pharmacy assistant) - Walmart - CA

(2022-07 - 2023-08)

• Maintained strict patient confidentiality and ensured compliance with federal/provincial regulations, including the Privacy Act.
• Gained hands-on learning in prescription preparation by assisting pharmacists with medication selection, counting, labeling, and organizing products for verification.
• Acquired knowledge of pharmacy systems and data entry, including updating patient records, processing billing/insurance details, and generating reports under pharmacist guidance.
• Verified patient details, allergies, and third-party billing to support safe, accurate, and efficient prescription workflow.
• Managed inventory and stock control, including ordering, rotation, expired-product removal, and accurate labeling/pricing.
• Delivered customer-focused service by assisting with OTC and prescription inquiries, refills, and directing patients to pharmacists as needed.
• Maintained a clean, organized pharmacy environment, supporting safety, efficiency, and patient trust.

Quality Assurance - Zentiva Pharmaceutical PVT LTD

(2022-07 - 2023-08)

• Maintained accurate documentation for batch production, including BMRs, BCRs, and analytical records aligned with regulatory protocols.
• Entered and tracked QA data into electronic systems (eDMS, SAP), ensuring compliance with standard operating procedures.
• Conducted weekly audits of raw material and monthly equipment inspections to support quality control and regulatory compliance.
• Handled and updated SOPs and regulatory documents, providing a foundation for pharmacy documentation standards.
• Communicated with cross-functional teams to resolve quality or production-related queries in a timely manner.
• Monitored QMS processes including deviation tracking, CAPA closure, and change control reporting.

Pharmacy Assistant - Medkart Pharmacy

(2021-06 - 2022-07)

• Greeted patients, verified prescription information, and ensured accuracy before processing medication orders.
• Entered patient data and prescription details into pharmacy systems, maintaining strict confidentiality and accuracy.
• Assisted with Third Party adjudication and resolved basic insurance issues under pharmacist supervision.
• Dispensed prescription and OTC medications under pharmacist guidance, ensuring labelling accuracy and dosage verification.
• Maintained pharmacy inventory using stock control systems, restocking shelves and checking expiry dates.
• Provided customer support by answering general OTC inquiries and referring complex cases to the pharmacist.
• Handled prescription pickups and assisted with billing, maintaining a high level of professionalism and patient service.

Master of Science - Regulatory Affairs - Northeastern University (2023-09 - 2025-07) Toronto, ON, Canada

Bachelor's - Pharmacy - Pioneer Pharmacy Degree College (2019-06 - 2022-05) Vadodara, Gujarat, India