Komanan Perle

Disability Case Manager

Talent

2 – 2012 Cherokee Place NW, Calgary, T2L 0X3Member since July 17, 2026

Customer ServiceProblem-solvingDecision-makingAnalytical SkillsInterpersonal SkillsReturn-to-work ManagementRegulatory Compliance

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Customer ServiceProblem-solvingDecision-makingAnalytical SkillsInterpersonal Skills

About

Ten (10) years of experience as a Disability Case Manager with extensive customer service, problem-solving, decision-making, and creative skills. Committed, action oriented, customer focused, flexible and able to adapt to new work environment, equipment and technology. Organized with the ability to multitask and prioritize with analytical skills and focused attention to decision quality.

Works soundly under pressure independently and as part of a team to meet deadlines with excellent interpersonal skills. Fluent in French.

Experience

Short & Long-Term Disability Management - Sun Life Financial (Insurance Company) - Calgary, AB

(2020-04)

Process health insurance claims in accordance with the terms of the group insurance contract adjudicating the information based on contractual, medical, functional, and vocational analysis while adhering to practices and procedures
Define and implement return-to-work management strategies
Effectively manage priorities while maintaining service level objectives
Collaborate effectively with team members (disability case managers, Rehab Consultants), stakeholders and professional partners while maintaining the confidentiality of files.
Promote occupational health.

Bilingual Short-Term Disability Management - Manulife Financial (Insurance Company) - Calgary, AB

(2014-02 - 2018-05)

Adjudicated Short Term Disability benefits claims based on contractual, medical, functional, and vocational analysis
Delivered effectively difficult decisions/messages to clients
Communicated verbally and in writing with clients and stakeholders.
Maintained productive relationships with team members and clients
Multi-tasked, prioritized, and worked in a fast-paced environment
Balanced conflicting priorities while maintaining service level targets.

Bilingual Customer Relation Specialist - Great-West Life (Insurance Company) - Winnipeg, MB

(2010-11 - 2013-11)

Delivered accurate Health, Drugs and Vision benefits information and updated customers with new regulations, products and services available
Practiced decision making and solved difficult client problems tactfully and effectively in a timely fashion
Displayed a positive attitude while handling a large volume of calls
Maintained a quality call while handling time to meet company standards
Trained on an ongoing basis to handle more products
Acquired consistently more product knowledge at company standard in order to provide efficient information in a professional manner.

Bilingual Customer Service Agent - FineLine Communication (Call Centre) - Winnipeg, MB

(2010-05 - 2011-05)