Rupinder Kaur

Healthcare professional with a Bachelor of Ayurvedic Medicine and Surgery and experience in hospital operations, medical documentation, insurance billing, and disability case management. Currently pursuing Pharmacy Assistant studies and seeking an opportunity to build practical pharmacy skills, strengthen medication and pharmacy-workflow knowledge, and contribute to safe, accurate, patient-focused service.

Case Manager, Disability Management - WCB Alberta

(2025-01)

• Review medical reports and related documentation, maintain accurate confidential records, and coordinate with workers and healthcare providers.
• Assess claim information and ensure decisions and documentation align with applicable policies and procedures.

Disability Claims Manager & Safety Coordinator - ULS / City Wide Towing

(2024-02 - 2024-12)

• Reviewed medical documentation, communicated with healthcare providers and employers, and maintained claim records.
• Supported workplace safety training, incident review, and compliance activities.

Disability Claims Manager - WCTL (Division of Windley Ely, Ontario)

(2023-01 - 2023-12)

• Reviewed injury claim files, prepared reports, and coordinated rehabilitation and return-to-work plans.

Administrative Assistant - TTL Transport Ltd.

(2020-03 - 2022-12)

• Maintained records, supported WCB claim follow-up, processed payroll, and assisted with bookkeeping and reporting.

Manager, Patient Experience & Operations - Fortis Hospital Mohali Ltd.

(2009-11 - 2019-12)

• Supported hospital operations, patient coordination, billing, and insurance submissions.
• Used ICD-9/ICD-10 coding standards and completed billing audits and payment reconciliations.
• Led and supported a team of 30+ staff, with a focus on service quality and accurate processes.

Pharmacy Assistant Certificate — In Progress - CDI Calgary

Bachelor of Ayurvedic Medicine and Surgery (BAMS) - Baba Farid University, Punjab, India (2004)