Kosh Anm

Motivated and hardworking individual with experience across automotive services, machine operations, landscaping, online customer service, and small-business management. Known for being dependable, quick to learn, and adaptable in both firsthand and office environments. I bring effective communication skills, patience, and the ability to manage multiple tasks without losing focus.

Currently completing my Legal Administrative Assistant (LAA) program to transition into the legal and administrative field. Also trained in Logistics, Dispatching, and Freight Brokering, bringing a mix of practical, customer-facing, and technical strengths to any workplace.

Legal administrative assistant at Puneet Jain Notary (Present)

On call administrative support in a legal/notary office environment

• Provided on-call administrative support in a legal/notary office environment
• Assisted with document preparation, filing, and organization of client records
• Communicated professionally with clients and helped coordinate appointments as needed
• Maintained confidentiality and handled sensitive legal documentation with attention to detail
• Supported office operations and administrative tasks in a fast-paced setting

Work-From-Home Customer Service Support (AI Chat Assistant) at Self-Employed (2024-01 – Present)

Assisted customers through online chat, helping them navigate products, fix account issues, and resolve frequent questions.

• Handled several chats at once while staying calm, professional, and friendly
• Used AI tools and automated systems to speed up responses while still personalizing each interaction
• Escalated technical or sensitive cases to higher support levels when needed
• Kept correct logs of customer conversations and followed company privacy rules
• Built strong problem-solving habits by learning how to explain information clearly to all types of users

Auto Service Specialist at Self-Employed (2022-05 – Present)

• Detailed cars, trucks, SUVs, and other vehicles, restoring interiors and exteriors to a like-new state
• Performed vacuuming, stain removal, and minor mechanical fixes such as oil changes
• Communicated clearly with customers and offered honest service and flexible appointments

Machine Operator at Merlin Plastics (2021-01 – 2021-11)

• Operated machinery safely and kept a clean and organized workspace
• Supported coworkers when they needed help and took part in problem-solving discussions
• Helped plan small tasks, meet production timelines, and keep workflow efficiency

Landscaping Worker at Canadian Property Stars (2020-04 – 2020-08)

• Performed lawn care, including seeding, fertilizing, trimming, weeding, and moss removal
• Kept equipment and handled general clean-up around residential properties
• Helped with scheduling, answering calls, and responding to customer messages
• Supported door-to-door services and explained the work to clients

Website Owner at Self-Employed (2013-01 – 2018-12)

• Managed and updated a personal website, fixing scripting issues and making design improvements
• Uploaded products, managed payments, and responded to customer inquiries
• Learned basic SEO, visual layout design, and how to run an online business independently

Cashier at Burger King (2017-03 – 2017-07)

• Assisted customers with purchases and answered questions about menu items and store policies
• Managed payments accurately and kept a friendly, welcoming attitude
• Supported front-end cleaning and organization during busy hours

Legal Administrative Assistant (LAA) Program – Sprott Shaw College (2025-06 – 2026-01)

Logistics, Dispatching & Freight Broker Training – Kwantlen Polytechnic University (2021-09 – 2023-07)

High School GED – Frank Hurt Secondary School (2020-06)