Kouider Boukraa

Results-oriented Business Administration professional with experience in coordination, administration, customer service, and operations support. Bilingual in English and French, with strong communication, organizational, and problem-solving skills. Experienced in coordinating daily activities, managing priorities, maintaining accurate records, and supporting efficient operations.

Proficient in Microsoft Office Suite and recognized for reliability, adaptability, attention to detail, and professionalism. Seeking a full-time opportunity to contribute strong coordination and administrative skills to a dynamic organization.

COORDINATOR - Bell BCE - Gatineau, Quebec

(2024-10 - 2026-03)

• Coordinated daily operations and workflow activities to ensure smooth and efficient execution.
• Organized and prioritized tasks while managing multiple responsibilities in a fast-paced environment.
• Coordinated with team members and relevant departments to ensure effective communication and timely follow-up.
• Monitored activities, maintained accurate records, and ensured procedures were followed.

Customer Service Representative - Bell BCI - Montreal, Quebec

(2023-08 - 2024-10)

• Responded to customer inquiries and resolved service issues.
• Maintained and updated customer records.
• Used various computer systems and software applications.
• Followed up on customer requests to ensure timely resolution.

Team Leader - Good food - Montreal, Quebec

(2023-05 - 2023-08)

• Supervised and coordinated daily team operations.
• Assigned tasks and ensured company procedures were followed.
• Supported team members and assisted in resolving operational issues.

FINANCIAL SERVICES REPRESENTATIVE - Canadian Tire Bank - Montreal, Quebec

(2023-01 - 2023-05)

• Assisted customers with financial products, account inquiries, and service requests.
• Assessed customer needs and provided appropriate financial solutions.
• Processed applications and maintained accurate customer records.
• Explained financial products and services clearly and professionally.

College diploma - business administration - College La Cite (2024 - 2026)

University Bachelor - Science and Technology - Ain Temouchent University (2018 - 2022)