Madison Reichert

Offering 17+ years of customer and client service experience, specifically sales, direct client relations, and cash handling.

Obtained Legal

Assistant diploma, achieving Honours with Distinction recognition. Completed practicum at The Lethbridge Legal Guidance Society, achieving a flawless score across all twenty grading criteria. Excellent interpersonal and communication skills, exhibiting exceptionally high levels of EQ. Strong ability to accurately complete data entry and verify all entries with attention to detail.

Computer Proficiencies: Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access. Proficiency in use of Clio Practice Management and PCLaw software programs.

Slot Supervisor at PURE Casino (2025-04 – Present)

• Processed $70k+ of payouts daily, ensuring cash handling accuracy, exceptional customer service, and full compliance with AML regulations
• Managed a floor of over 450 slot machines, troubleshooting technical issues and providing outstanding service to patrons in an efficient manner, excelling in conflict resolution and maintaining positive patron relationships
• Provided effective training to new hires and served as a point of support throughout the training process
• Received multiple Employee of the Month nominations as well as commendations for exceptional service and performance

Product Specialist at Cranbrook Hyundai (2024-10 – 2025-02)

• Demonstrated exceptional ability to leverage consultative sales techniques and vehicle knowledge, efficiently closing high ticket sales
• Achieved Top Salesperson and Employee of the Month awards for January 2025 for exceptional sales performance and client service
• Effectively evaluated and identified client needs throughout all phases of the sales process, earning a 100% client satisfaction rate

Receptionist at AZ Lawyers LLP (2023-07 – 2024-09)

• Provided client service excellence by resolving issues, answering questions and delivering friendly, knowledgeable assistance
• Received and directed all telephone correspondence to appropriate lawyers, assistants and departments
• Managed and maintained all aspects and systems of reception area to ensure smooth, efficient and organized function
• Provided assistance to the Wills and Estates department, maintaining client confidentiality

Manager and Museum Curator (2022 – 2023)

• Designed and curated historic, interactive exhibits for the enjoyment and education of tourists, on a local, national, and international scale
• Managed and maintained all inventory needs, expanding customer reach and building business profits while building and maintaining close relationships with suppliers
• Demonstrated advanced skills in employee training, multi-tasking, and ensuring a positive patron experience

Production Associate at Value Village (2013 – 2019)

• Maintained, stocked, and merchandised inventory
• Completed detail oriented, timed, and quota-based production targets efficiently and effectively
• Exhibited exceptional time management and customer service skills
• Led teams of employees during peak sales season with emphasis on exceptional merchandising, stock maintenance and client service, achieving sales performance bonuses for the entire team

Customer Service Representative and Cosmetic Consultant at London Drugs (2011 – 2012)

• Performed all areas of day-to-day cashier duties, as well as working as part of the cosmetic team as a Cosmetic Consultant; completed quota and customer service-based work both independently and as part of a team

Legal Assistant Diploma – Reeves College (2019)

End-Of-Life Doula Diploma – Rhodes Wellness College (2025)