General Manager at BOCAMAC Family Foods - McDonald's (formerly J.J.H Foods Inc.) (2016-02 – Present)
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Maintained positive relationships with key stakeholders including customers, suppliers and partners.
Assistant Manager at J.J.H Foods Inc. (2013-09 – Present)
- Supported senior managers with day-to-day operational requirements.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Prepared monthly sales reports and presented them to senior management.
Swing Manager at J.J.H Foods Inc. (2010-02 – Present)
- Coached, trained, and mentored staff members on proper customer service techniques.
- Maintained detailed records of daily transactions, including cash handling procedures.
- Ensured timely completion of daily tasks by monitoring progress and providing support as needed.
Crew Trainer at J.J.H Foods Inc. (2009-11 – Present)
- Provided coaching and mentorship to foster a positive work environment among staff members.
- Explained training information in easily understandable terms for individuals from all backgrounds and levels.
- Monitored job performance of assigned crew members, offering constructive criticism when necessary.
Crew Member at J.J.H Foods Inc. (2007-02 – Present)
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
