Kristina O

Organized and customer-focused professional with over 4 years of experience in client-facing environments. Skilled in customer service, communication, organization, and problem-solving. Experienced in handling customer concerns, processing payments and refunds, handling confidential customer documents with care, and managing multiple responsibilities.

Passionate about learning, with a strong interest in healthcare, organizational systems, and finance. Fluent in English, French, Spanish, and Russian.

Head Coach at Making Waves Swim School (2023-07 – 2026-06)

• Provide professional customer service and address questions and concerns.
• Process refunds and customer transactions accurately.
• Communicate with families regarding programs, scheduling, and progress in multiple languages.

Swimming Instructor at Making Waves Swim School (2021-05 – 2026-06)

• Provide personalized service based on individual needs.
• Communicate with customers and families regarding progress and recommendations.
• Manage multiple clients while maintaining an organized environment.

Student Ambassador at Wilfred Laurier University (2025-01 – Present)

• Welcome students, families, and visitors, and provide professional, personalized assistance.
• Manage appointments, answer questions, and send out follow-up emails regularly.
• Stay organized while coordinating multiple events and tours.

Mobile Swim Instructor at Splash Aquatics (2025-06 – 2025-08)

• Manage online lesson scheduling through the company interface to find times that work best around customers' schedules.
• Stay organized and go above and beyond to create a positive customer experience.
• Communicate with families in multiple languages, helping make the scheduling and lessons comfortable and accessible for a diverse range of customers.

Undergraduate in Psychology – Wilfrid Laurier University