Kritika Kaushal

Create and maintain student accounts digitally on the MLC College Portal, compile and organize physical student files to maintain accurate student records and update the CRM system regularly. Participate in student recruitment activities, events, and promotional initiatives by following up with prospective students through warm leads from social media and converting qualified leads into enrollments. Counsel and assist prospective students regarding programs, admissions and registration process, and career pathways Serving as primary point of contact for prospective and current students, responding to inquiries via phone, email, and WhatsApp.

Admissions and Administration Coordinator at MLC College (2026-04 – Present)

• Create and maintain student accounts digitally on the MLC College Portal, compile and organize physical student files to maintain accurate student records and update the CRM system regularly.
• Participate in student recruitment activities, events, and promotional initiatives by following up with prospective students through warm leads from social media and converting qualified leads into enrollments.
• Counsel and assist prospective students regarding programs, admissions and registration process, and career pathways Serving as primary point of contact for prospective and current students, responding to inquiries via phone, email, and WhatsApp.
• Formatting and updating AR spreadsheets in Excel, processing accounting data, and handling related financial documentation to support accurate billing and record-keeping using QuickBooks and Bookkeeping, coordinating with internal departments.

Remote Customer Service Representative (Contract) at Alight Solutions (2025-09 – 2026-04)

• Supported annual enrollment processing for 2 major clients (JPMorgan, P&G,) across 500+ employee inquiries and handled pension inquiries for Duke Energy, mostly but not limited to US clients.
• Handled 40+ inbound calls daily during peak enrollment periods, maintaining 90%+ first-call resolution.
• Processed pension and benefits enrollment data with 100% confidentiality compliance for sensitive employee records.
• Reduced enrollment errors by clarifying policy details for 200+ employees during 2 enrollment cycles.

Administrative Assistant (Contract) at Trios College (2024-09 – 2025-09)

• Maintained documentation both digitally and physically for a team of 50+ staff and 2000-3000 students, by performing high-volume data entry with strong attention to detail and accuracy.
• Ordered and maintained budgeting for all events and student and staff activities and events, office supplies, staff supplies and stationery, and food by recording monthly expenses and invoices in Excel.
• As a first point of contact for students and vendors, contributing in reaching businesses for events as required, managing 50+ incoming/outgoing phone, email, and in-person inquiries weekly.
• Managed staff and student events by preparing reports and coordinated inter- team communications to support operational efficiency and team objectives

IT Support Intern at Trios College (2023-08 – 2024-08)

• Resolved 30+ hardware, software, and network tickets weekly for 100+ staff and students, managing and updating support tickets, ensuring timely follow-up and resolution.
• Maintained 95%+ uptime for lab computers and in- campus network systems through proactive troubleshooting while supporting student devices alongside.
• Installed and configured software/OS updates across 70+ devices per semester including preparing Work from Home kits for staff, collaborating with cross-functional teams to support day-to-day operations and service delivery
• Provided front – end technical support during peak periods (registration, exams) through in-person, phone, email and Jira ticketing channels, communicating technical solutions clearly to nontechnical users and improving customer satisfaction.

Post Secondary Diploma in Computer System Technician – Network Systems – Mohawk College (2022-05 – 2024-08)