Assistant Restaurant Manager at Heavenly Desserts (2026-01 – Present)
- Managed daily store operations, ensuring excellent customer service, product quality, and smooth shift execution.
- Led, coached, and motivated team members to achieve sales targets, maximize upselling, and maintain high performance.
- Delegated responsibilities, resolved customer concerns, and ensured operational efficiency, accountability, and compliance with company standards.
Team Leader at Milanos Ristorante (2025-01 – 2026-01)
- Created and managed employee schedule.
- Found innovative ways to reduce food waste and labour costs to increase profit margin and revenue.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
Server at Boston Pizza (2024-05 – 2024-12)
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests, upselling and recommending drinks to provide above and beyond service.
Personal Trainer at Anytime Fitness (2023-06 – 2024-11)
- Assisted clients in improving posture, balance, coordination, flexibility, core strength and muscular endurance.
- Developed goals and implemented customized fitness plans to meet individual needs.
- Educated clients on benefits of an active lifestyle and proper nutrition.
Operations Manager at Super Bargain Plus Convenience Store (2021-07 – 2024-01)
- Answered customer questions and made product recommendations according to needs to help boost sales by 13%.
- Trained new employees on company policies, procedures and work ethics.
