Kuldeep Bartia

Technical/Customer Service Representative with 2 plus years of experience, seeking a challenging yet fulfilling position that will utilize my management and customer service experience to its full potential.

Technical/Customer Service Representative 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance

Post Graduation Diploma in Transport and Logistics Management

Cegep College, Montreal, QC (Sept 2018 - Feb 2021)

Post Graduation Diploma in Practical Elements of Mechanical Engineering 

Fanshawe College, London, Ontario (April 2017 - May 2018 )

Bachelor of Engineering, Aerospace Engineering

Indian Institute of Aeronautical Engineering (IIAE),Dehradun, India (April 2013 - April 2016)