Lailanie Perez

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Client Advisor - Royal Bank of Canada - Lindsay, Canada

(2025-10)

• Process everyday banking transactions, including deposits, withdrawals, bills payments and account inquiries.
• Understand client's financial needs and recommend suitable banking products and services.
• Educate clients on RBC's digital banking platforms and self-service tools.
• Manage the branch cash vault and cash inventory.
• Order, receive, and distribute cash to maintain branch cash levels.
• Identify referral opportunities for mortgages, investments, credit cards, loans and other financial products.
• Balance cash, ATMs, and cash dispensers at the beginning and end of the day.
• Monitor and reconcile cash discrepancies and resolve balancing issues.

Restaurant Supervisor - Chapman Family Holdings Inc. o/a Tim Hortons - Lindsay, Canada

(2019-10)

• Maintains a solid knowledge of product and services available in unit.
• Encourages an exciting and fun work environment while motivating team members to meet goals.
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Completes all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Ensures all restaurant policies are followed during the shift (e.g., cash policies, meal and break policies, food safety policies).
• Conducted regular inventory checks and implemented cost-saving measures, resulting in a 10% decrease in food waste.

Pharmacy Clerk - Metro Ontario Pharmacies Ltd. - Lindsay, Canada

(2023-09 - 2024-07)

• Accurately filled and dispensed medication orders under the supervision of a licensed pharmacist.
• Maintained a clean and organized pharmacy workspace, ensuring compliance with all safety and sanitation guidelines.
• Provided excellent customer service by assisting patients with prescription inquiries and processing insurance claims.
• Managed inventory by restocking medications, monitoring expiration dates, and conducting regular audits to prevent shortages.

Shift Manager - Shakey's Pizza Asia Ventures Inc. (SPAVI) - Taguig, Philippines

(2015-10 - 2019-10)

• Ensure that the guest feedbacks gathered from all different channels used by Shakey's are properly and timely attended.
• The main contact point of the guests in giving feedback and is expected to collate feedback, respond to the guests, and coordinate with the concerned parties.

Retail Specialist - International Family Food Services, Inc. (Shakey's) - Taguig, Philippines

(2013-09 - 2015-10)

• Checked the quantity and quality of received products. Cleaned and prepared various foods for cooking or serving.
• Trained staff for correct facility procedures, safety codes, and proper recipes and plating techniques.

Customer Service Representative - Globe Telecom Company - Magallanes, Philippines

(2012-04 - 2013-01)

• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Prevented store losses using awareness, attention to detail and integrity.
• Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
• Increased sales revenue by promoting store promotions and upselling products.

Crew Chief - Golden Archers (McDonald) Guadalupe - Makati, Philippines

(2007-11 - 2012-01)

• Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
• Accurately measured ingredients required for specific food items.
• Mastered Point of Sale (POS) computer system for automated order taking.

Food Handler Certificate - Canadian Institute of Food Safety (2025-05 - 2030-05)

Bachelor of Science and Business Administration - Supply Chain Management - University of Makati (2012-01)

High School Diploma - Jose J. Leido, Jr. Memorial NHS (2006-01)