Love Sanghera

Dedicated and performance-oriented professional with experience in financial services and operational leadership. Experienced in advising clients on banking solutions, leading diverse teams, managing daily operations and driving customers satisfaction. Recognized for strong interpersonal skills, reliability and ability to adapt in dynamic environments.

Client Advisor at Royal Bank of Canada (2024-05 – Present)

• Understand clients' financial needs and provide tailored solutions.
• Advise Clients on banking products such as accounts, credit cards, loans and savings.
• Offer guidance on personal finance strategies in line with their goals.
• Ensure all client interactions and product offerings comply with banking regulations and internal policies.
• Refer clients to specialized advisors for complex needs (e.g., investments, mortgages)
• Assist clients with account openings, closures and updates.
• Process banking transactions and ensure accuracy and compliance.
• Achieve individual and team targets for sales and customer service.
• Handle sensitive and confidential information of clients.
• Educate clients about online banking and financial literacy tools.
• Handle inquiries and complaints in a timely and professional manner.
• Work with internal departments to resolve complex problems.
• Keep up to date with banking products, services and market trends.
• Participate in training and development programs.

Shift Manager at McDonalds (2021-06 – Present)

• Trained and mentored new employees to maximize team performance.
• Keep employees operating productively and working on tasks to meet business and customer needs.
• Coached crew members to optimize performance and motivate them toward more efficient work.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for shift team.

Office Associate at Employment Agency (2020-02 – 2021-05)

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
• Communicated with suppliers to reconcile invoice payments.
• Used accounting software to prepare weekly and monthly financial reports.
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Reviewed figures, postings and documents for correct entry, completeness and accuracy.
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
• Completed financial reports to inform managers and stakeholders.
• Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.

BACHELOR OF COMMERCE in BUSINESS SUPPLY CHAIN AND OPERATION – CENTENNIAL COLLEGE (2020-04)