Lana Munro

15 years of experience providing in-home consultations for residential window covering solution. Maintained an 84% closing ratio through strong relationship-building, needs analysis, and solution-based selling. Experienced with residential Interior Design, including house plans and Kitchen/Bath designs.

Strong communication and interpersonal skills with the ability to identify customers' needs and present effective solutions. Outgoing and personable, exhibiting strengths in communication, negotiation, and problem-solving skills. Proven track record of building strong and lasting relationship with clients and potential customers.

Highly organized, detail-oriented, and skilled at independent problem solving and follow-through.

Custom Window Coverings - Budget Blinds Tricity

(2015-01)

• Successfully sold premium window covering solutions with average transaction values between $5,000 and $24,000, delivering customized solutions to homeowners
• Averaged 3 clients per day
• Averaged $90k-$120k revenue monthly
• Client appointments – discussed clients' needs, lifestyle, and functional requirements; designed and recommended customized window covering solutions to meet their aesthetic, privacy, light control, and budget goals.

Custom Closet Designer - California Closets

(2021-01 - 2023-12)

• Delivered custom-designed organizational solutions and exceptional service
• Responsible for selling high end closet designs, media centers, storage rooms, garages, wines rooms and more
• Created and maintained professional relationships with installers, engineering, and manufacturing

Outsides Sales/Decorator - Home Depot Canada

(2013-08 - 2015-04)

• Completed extensive training and obtained my Interior Decorator certification, Hunter Douglas certified
• In my first month hit my personal budget by 125% and continued this success throughout my employment
• Attended clients' homes and commercial properties, measured and provided quotes on window coverings, flooring.
• Worked on generating new leads and referrals in order to expand on clientele
• Attended Home Shows and special events promoting the product

Small Business Sales - TELUS - Burnaby, BC

(2008-01 - 2013-12)

• Attend to inbound client requests regarding telecom product and services
• Discuss client's business needs and provided solution-based recommendations
• Provisioning of products or services sold; completion of related paperwork/forms
• Demonstrated business acumen and knowledge of communication industry
• Demonstrated competency in determining and analyzing complex business customer needs and recommending integrated solutions in a competitive sales environment
• Working knowledge of Personal Computer business software and/or corporate systems
• Ability to effectively compile and analyze data and make sound recommendations

Life Coaching Certificate - Life Coaching - Rhodes Wellness College (2025-01 - 2026-12)

Diploma - Interior Design - BCIT (2011-01 - 2014-12)

Certified Sales Consultant - Sales - Glentel Inc. (2003-01 - 2008-12)