Technical support
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Passionate Software Engineer with over 9 years of experience in IT services and technical operations. Proven ability in solving complex problems, delivering efficient technical support, and providing excellent customer service.
Background in help desk operations, IT incident management, and basic software development. Recognized for outstanding performance in high-pressure environments and awarded for service excellence. Reliable, organized, and a strong team player with excellent communication skills.
Non-Commissioned Officer – Information Technology National Army of Colombia, Colombia | August 2015 – October 2024
Delivered specialized technical support to users across the organization.
Managed incidents through help desk platforms to ensure fast resolution.
Trained personnel in the use of digital and institutional tools.
Coordinated IT resources and supported operational continuity.
Documented procedures and contributed to process improvement
Postgraduate Specialization in IT Governance Remington University Corporation, Colombia | 2020 – 2021
Bachelor’s Degree in Software Engineering School of Administration and Marketing of Quindío, Colombia | 2007 - 2011
