Laurie A Hansen

Versatile operations and clinical admin professional with expertise in patient records, OHIP billing, inventory accounting, and production planning. Proven track record managing cross-functional teams of 50+ staff and driving process improvements across healthcare and manufacturing environments.

Clinical Administrative Assistant - DILICO FAMILY HEALTH CARE

• Streamlined patient registration and appointment scheduling, optimizing daily office efficiency and reducing wait times
• Verified patient data and OHIP billing details with high accuracy, ensuring full regulatory and insurance compliance
• Maintained electronic health records and processed referrals while safeguarding strict patient confidentiality

Team Assistant - CAREPARTNERS

• Created and managed patient files using HPG and Procura EMR systems, ensuring data security and compliance
• Resolved client concerns related to Ontario Health at Home pathways, improving patient experience and satisfaction
• Coordinated scheduling, referrals, and cross-departmental communication to enhance operational efficiency

Inventory Accounting Clerk - DIAMOND ESTATES WINES & SPIRITS

• Maintained end-to-end inventory control and processed AP/AR transactions using Business Vision accounting software
• Reconciled inventory accounts against physical counts monthly and annually, ensuring financial accuracy
• Prepared monthly billing for wine purchase orders and managed Bills of Material across multiple warehouse locations

Production Manager - NIAGARA VINTNER INC

• Managed plant operations including production scheduling, vendor selection, raw material purchasing, and logistics

Bottle shop Supervisor - ANDRES WINES LTD

• Supervised 50 employees across bottling operations, overseeing scheduling, maintenance projects, hiring, and SOPs

Production Planner - ASSOCIATED BRANDS INC

• Drove end-to-end production planning, raw material purchasing, inventory control, and US/domestic logistics

Office Administrator - ASSOCIATED BRANDS INC

• Administered payroll, benefits, WSIB claims, and multi-department correspondence for three divisions

Shipper/Receiver - ASSOCIATED BRANDS INC

• Maintained inventory accuracy and processed customer orders while operating tow-motor for shipping and receiving

Machine Operator - ASSOCIATED BRANDS INC

• Operated production machinery meeting quality standards and quotas; performed troubleshooting and minor repairs