Krista Holt

Operations and workforce planning professional with 20+ years of experience in workforce coordination, employee support, problem solving, and performance reporting within complex organizations. Bachelor of Arts in Psychology complemented by Adult Education and Return to Work training. Brings experience in one-on-one coaching, individual support, stakeholder collaboration, and confidential documentation through professional and volunteer roles.

Recognized for building trust, listening to individual concerns, and helping people identify practical next steps.

Business Operations Lead - IBM Canada Ltd.

(2014-01)

Canadian GBS Resource & Capacity Management Leader • Canada Strategy & Analytics Capacity Manager • North American Business Analytics Professional Optimization Manager Led workforce planning and resource management activities supporting large, geographically dispersed employee populations, balancing workforce capacity, individual skills, and business demand.

• Monitored workforce information for 400+ professionals, reviewing skills, availability, utilization, and business demand to identify resource challenges and support timely action.
• Worked with employees, leaders, and resource teams to understand individual circumstances, clarify workforce processes, and coordinate next steps related to assignments and resource status.
• Reviewed available employees, open opportunities, and skill requirements with resource and business teams to identify potential matches and address workforce gaps.
• Tracked employees experiencing extended periods without assignments and worked with leaders and internal partners to identify placement actions and follow up on progress.
• Provided coaching, feedback, and process guidance to team members and colleagues, adapting knowledge transfer based on individual experience and understanding.
• Maintained accurate workforce information and developed dashboards and performance reporting to track utilization, capacity, resource movement, and emerging workforce concerns.

Program Manager, Business Operations - IBM Canada Ltd.

(2008-01 - 2014-12)

Coordinated national programs and operational initiatives requiring cross-functional collaboration, communication, analysis, and performance tracking.

• Worked with leaders and cross-functional teams to research operational issues, clarify requirements, and coordinate appropriate next steps.
• Built effective stakeholder relationships through clear communication, responsiveness, and consistent follow-through.
• Coordinated program activities, communications, documentation, and reporting across geographically dispersed teams and changing business priorities.
• Developed and facilitated onboarding, training, and knowledge-sharing sessions to improve understanding of business processes and expectations.
• Analyzed performance information and prepared reports, insights, and recommendations to support leadership decision-making.
• Improved reporting and workflow practices through automation and process redesign, reducing manual effort by approximately 40 hours per month.

Business Controls Analyst & Operations Team Lead - IBM Canada Ltd.

(2003-01 - 2008-12)

Held progressive roles supporting team performance, employee development, operational controls, and service delivery within structured business environments.

• Provided day-to-day guidance, coaching, and problem-solving support to team members, helping resolve complex issues and maintain service expectations.
• Monitored work progress and performance measures, followed up on missed targets, and supported timely resolution of outstanding activities.
• Developed and delivered onboarding, process training, and education resources, adapting guidance to varying levels of employee knowledge and experience.
• Served as a point of contact for complex process and operational questions, engaging appropriate internal partners when additional expertise was required.
• Maintained detailed documentation, tracked issues and corrective actions, and supported strong audit and compliance results.
• Worked across Finance, Sales, Legal, and operational teams to investigate concerns, resolve problems, and improve processes.

Peer Health Coach - Canadian Cancer Society

(2025-01)

Completed formal training in intake-style conversations, goal setting, motivational interviewing, and resource navigation.

• Use active listening and supportive communication to understand individual goals, concerns, and barriers.
• Maintain appropriate documentation and follow established program guidelines.

Volunteer Tutor - Toronto Public Library

(2026-01)

Provide one-on-one literacy support through individualized, goal-focused tutoring sessions.

• Develop and adapt learning activities based on learner progress, needs, and feedback.
• Build trust through patient communication, active listening, and consistent follow-through.

Additional Community Experience - Multiple Organizations

• Junior Achievement Facilitator
• Youth Soccer Coach
• Parent Council Co-Chair
• Running Club Coordinator
• IBM Employee Charitable Fund Treasurer

Bachelor of Arts - Psychology - York University (1999-12)

Certificate Program - Adult Education - Canadian College of Educators (2025-12)

Certificate - Human Resources Management - Centennial College