Lea Delizo

Friendly, compassionate, and highly organized Medical Office Receptionist with experience providing professional front-desk support in busy healthcare environments. Skilled in patient reception, appointment scheduling, phone inquiries, patient registration, payments, insurance verification, and maintaining confidential patient records. Proficient in Jane App, Microsoft Office, and telephone systems.

Known for strong communication, attention to detail, adaptability, and the ability to create a welcoming patient experience while supporting efficient clinic operations.

Front Desk Medical Office Receptionist - Revital Health Physio & Massage Clinic - Calgary & Airdrie, Alberta

(2024-09 - 2025-05)

• Provide front-desk support across multiple clinic locations, adapting to different teams, workflows, and patient needs.
• Welcome patients, complete check-in and check-out procedures, and respond professionally to phone calls and inquiries.
• Schedule, cancel, and reschedule appointments while coordinating clinic calendars and treatment room availability.
• Verify insurance coverage, process payments, collect co-payments, and assist with billing-related inquiries.
• Maintain accurate and up-to-date patient files, process intake forms, and protect confidential patient information.
• Support physiotherapists and massage therapists with patient needs and help maintain a clean, organized treatment environment.
• Prepare, organize, and maintain treatment tools and equipment for daily clinic operations.
• Assist with staffing requirements across clinic locations, demonstrating flexibility, teamwork, and strong organizational skills.

Cashier Supervisor (Part-Time) - Delaware North — Kitchen by Wolfgang Puck (ETUK) - Calgary International Airport, Calgary, AB

(2019-12 - 2020-03)

• Supervised cashier operations and ensured accurate processing of cash, debit, and credit transactions.
• Balanced cash drawers and securely transferred cash to the safe at the end of each shift.
• Provided friendly and professional customer service in a fast-paced environment.
• Processed voids, returns, refunds, and other transactions accurately and efficiently.
• Monitored food and supply inventory to maintain appropriate stock levels and quality standards.
• Organized merchandise and supplies to maintain a clean and professional environment.

Sales Associate (Part-Time) - Underground Clothing, CrossIron Mills - Rocky View, AB

(2019-03 - 2020-02)

• Welcomed customers and provided personalized assistance in locating products and selecting suitable options.
• Provided accurate product information and demonstrated product features and functionality.
• Explained product features, warranties, promotions, and daily deals.
• Processed cash, credit card, and voucher payments accurately and efficiently.
• Issued receipts and provided friendly service to ensure a positive customer experience.

Certificate - Medical Office Assistant - Capstone Edge College (2024-09 - 2024-09)

Certificate of Achievement - Clerical Training Program - The Immigrant Education Society (2019-06 - 2019-06)

Bachelor of Science - Business Administration, Major in Management - Santa Isabel College (2001-04 - 2001-04)