Leandro Giacomelli

Masters in Business Administration with more than 6 years of experience Selling and promoting insurance services by coordinating and delivering formal sales presentations to consumer groups. Bilingual. Years of experience in customer service. Strong communication, outgoing personality, experience as a general manager, bar owner, results-oriented leader with the desire to achieve success through people, quality and hospitality. Excellent leadership skills and strong interpersonal skills

CUSTOMER SERVICE REPRESENTATIVE (Starz project)

-Modsquad, Remote. 

06/2022– Present 

• Assisting customers in resolving issues or answering questions regarding products or services provided by the company.
• Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack.
• Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills.
• Providing company information to customers, including rates, fees, and other data.
• Tracking and resolving customer issues using computer software applications such as CRMs and DMSes.
• Identifying and solving problems with customer orders or service requests.
• Explaining new or existing products or services to customers via phone, email, or live chat sessions.
• Entering orders into an order management system or other software application used by the company.
• Following up with customers to ensure that they are satisfied with the resolution to their issue.

- Pegasus WP, Mendoza, Argentina

3/2021– 6/2022 

• Reviewing and analyze system specifications 
• Collaborating with QA Engineers to develop effective strategies and test plans 
• Executing test cases (manual or automated) and analyze results 
• Evaluating product code according to specifications 
• Creating logs to document testing phases and defects 
• Reporting bugs and errors to development teams 
• Helping troubleshoot issues 
• Conducting post-release/ post-implementation testing 
• Working with cross-functional teams to ensure quality throughout the software development lifecycle

• 2020- Present Warrior Trading, Great Barrington, MA, USA. 
• 12/2020 IELTS Certificate, Cambridge, Mendoza, Argentina,
• 2/2021 2/2020 EUDE Business School, Madrid, Spain, 

• 2020/2 2019/2 EUDE Business School, Madrid, Spain. 

• 2018/7 2013/3 Universidad Champagnat, Mendoza, Argentina. 

• 2018 UTN Buenos Aires, Buenos Aires, Argentina. 

-Certificate for Financial tools for SMEs.

• 2012-2005 Santa Maria High School, Mendoza, Argentina.