Vanessa Humphreys

Ambitious and dedicated professional with diverse experience in hospitality, retail, childcare, and animal care. Proven leadership skills in managing teams, training staff, and delivering excellent customer service. Thrives under pressure and committed to contributing positively in dynamic work environments.

Assistant Restaurant Manager at Fergus & Bix (2024-09 – Present)

• Motivate and lead team members to achieve daily goals.
• Manage scheduling, inventory, and menu updates.
• Conduct wine and cocktail training for staff.
• Certified First Aider; oversee day-to-day operations.
• Responsible for hiring and onboarding new employees.

Seasonal Assistant Restaurant Manager at Rundle Bar, Fairmont Banff Springs (2024-04 – 2024-09)

• Supervised a team of 64 employees and ensured high performance.
• Conducted staff training and development programs.
• Managed payroll, financial budgets, scheduling, and supply ordering.
• Oversaw event management and customer satisfaction.

Restaurant Assistant Manager / Banquets Manager at Buffalo Mountain Lodge (2022-10 – 2024-04)

• Managed staff training, hiring, and labor control.
• Controlled inventory and stock ordering.
• Coordinated weddings and events.
• Created cocktail recipes and menu items.

F&B Supervisor at Hilton Resort (2022-05 – 2022-09)

• Led and motivated a team of 10 employees.
• Managed bar, restaurant, and in-room dining operations.
• Conducted employee training and interviews.
• Handled stock orders and control.

Hostess / Shift Runner / Head Bartender / Barista at Brazz Steakhouse and Bar (2021-01 – 2022-05)

• Trained staff and managed stock ordering.
• Gained in-depth knowledge of menus and customer service.

Bar Staff at Foxglove Bar and Restaurant / Fortune Favours (2020-02 – 2020-12)

• Welcomed customers and operated tills.
• Mixed cocktails and restocked supplies.
• Maintained cleanliness and monitored alcohol intake.

Level 3 in Business Administration – West Lakes College (2009 – 2011)

Level 2 in Employability, Personal Development, and Community Skills – West Lakes College