Lee LaCroix

I offer a diverse skill set in languages and technology, ranging from disciplines like information technology, education, and publishing. I have recent employment in the IT industry, over five years of customer support experience, decades of hands-on computer technology experience, a B.A. in English backed by refined communication skills, a recent CompTIA A+ certification, and years of Remote Work experience.

(2023.03 – 2023.08) theITSupportCenter, LLC – Certified Tech Advisor

• Underwent a comprehensive training process to adhere to security and operation standards with over 40 clients using remote connections and softphone voice support.
• Coordinated with external IT staff to resolve account and networking issues, facilitating maximum service uptime and coverage.

2022.12 - CompTIA A+ Certification

Practical knowledge and performance-based experience with software (Windows, Mac, Linux OS), hardware (Desktop, Laptop, Mobile), server administration (Networking, Virtualization, Security), ticketing systems and troubleshooting.

2013.06 Bachelor of Arts – Specialization in English – University of Western Ontario 

Professional experience with international companies. Practiced and effective verbal and written communication. Critical thinking and problem-solving skills from a top 10 Canadian university.