Leila Mm

Passionate and creative floral designer with over 1 year of experience working in a flower shop. Skilled in creating beautiful bouquets, flower boxes, and floral wrapping for different occasions. Trained in floral design with strong attention to detail, customer service, and modern floral styling.

Flower Shop Assistant - Parnila - Tehran

(2025-02 - 2026-03)

• Designed flower bouquets and custom floral arrangements for every occasion
• Created stylish flower boxes and gift arrangements
• Wrapped flowers professionally using modern wrapping techniques and materials
• Assisted customers with selecting flowers for birthdays, Weddings, Anniversaries, and special occasions
• Maintained flower freshness and organized floral displays in the shop
• Helped manage daily orders and prepared arrangement on time
• Provide excellent floral skills to ensure customer satisfaction
• Strong communication skills to interact with customer

Sales Associate - Mind Games - Markham, ON

(2022-08 - 2024-12)

• Guide clients in selecting the right games based on age and their interest and preferences
• Make personalized recommendations that meet the client's needs
• Handling and advising customers of products and services resulting in achievement of store sales targets
• Work collaboratively with the team to meet sales goals and ensure a seamless client experience
• Achieve or exceed sales targets continuously
• Set up advertising displays and arrange merchandise to highlight sales and promotional events
• Complete transactions accurately and efficiently

Sales Associate - Hudson's Bay - Fairview Mall, ON

(2018-12 - 2020-03)

Cosmetic & Beauty Department

• Greeting customers
• Provided product information, answered questions, Recommending products and services that meet customer needs
• Demonstrated outstanding customer service Responsibilities, recommending products and services that meet customer needs, resolving customer concerns and participate in building customer loyalty
• Worked with colleagues to achieve team goals, improve customer satisfaction, and enhance overall experience
• Drove brand-building initiatives through the execution of marketing programs and promotions
• Cash handling and transaction processing (customer payments by cash, credit, gift and debit card)
• Advertising and selling Hudson Bay Mastercard
• Calculating total payments received at end of work shift and reconciling with total sales
• Closed sales at almost 60% rating, 10% higher than company average

Business Management - Azad University