Leila Noroozi
IT Professional Engineer
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About
Technologically savvy, goal-oriented, and known for being driven and motivated to help organizations thrive by showcasing diverse skills and abilities in the following IT fields: Application Support Specialist, System Administration, and IT Support Engineer.
I am a quick learner with an aptitude for technology and a stronger work ethic.
Always try to use my knowledge to fulfilling collective goals while enabling myself to grow.
Experience
Professional IT Engineer [May 2021 - Present]
BNP Paribas,Toronto, ON
- The activity aimed to provide L2, IT standard, and enhancement support for different kinds of Finance, Marketing, and trade applications, which are customer-focused tools, like Bloomberg, StorQM, Swift alliance, Atlas, LoanIQ, TradeBoss, Kondor, StarBird,...
- Asses, test, troubleshoot, document, upgrade and develop maintenance procedures for operating systems like Windows 10 and Linux as well as virtual OS.
- Test, Troubleshoot, upgrade, and develop communication environments like Skype for business, Outlook, Symphony, Webex, Cisco Jabber, and MS Teams.
- Coordinate build and installation of OS on Laptops, Desktops, and VDIs.
- Participating in project and team meetings.
- working with the ServiceNow ticketing system and providing support for almost 30 tickets daily based in the US and Canada regions.
Armani Economics Company
- Providing technical support to teams within the organization for ERP, Hamkaran System (CRM & accounting) applications
- Assisting with systems integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Preparing maintenance plans and upgrading schedules for the organization’s systems
- Developing reports for teams across the business
Tosan Company, software development(Banking Industry)
- I was in charge of Ayandeh Bank- payment gateway applications
- Working with Negin CRM to provide assistance to customers.
- Seeking to understand the customers’ problem
- Assessing and identifying customers’ needs and providing alternative solutions.
- Keeping customers informed and updated on the status of new products and current issues.
- Taking ownership of complaints and ensuring they are resolved to the customer’s satisfaction.
- Ensuring that customer satisfaction will be exceptional
Education
M.Eng. in Software Engineering
Concordia University, Montreal, Canada
Courses: Cloud Computing, Advance Programming, Big Data, Advance Network Computing, Design Patterns, …
