Lesley Chapman

Dedicated Medical and Dental Administrative Professional with over 24 years of front-desk and office management experience in fast-paced clinical environments. Proven ability to manage high patient volumes, coordinate scheduling, process insurance claims, and ensure seamless daily operations while maintaining strict confidentiality and compliance. Known for exceptional interpersonal skills, calm professionalism under pressure, and a commitment to outstanding patient care.

Dental Administrative Assistant - Smiles by Specialists - Nepean, Ontario

(2011-10)

• Manage front-desk operations for a high-volume specialty dental practice, coordinating 50+ patient visits daily
• Register new patients, maintain and update electronic and paper records with accuracy and confidentiality
• Operate a multi-line phone system, triaging calls and scheduling appointments across multiple providers
• Process and adjudicate insurance claims across major providers, ensuring accurate and timely reimbursement
• Collect and reconcile patient payments, fees, and co-pays in accordance with office protocols
• Oversee weekly processing of patient orthodontic payments exceeding $30,000
• Coordinate referrals to specialist and ancillary dental offices, facilitating continuity of care
• Ensure patient understanding of treatment plans, materials, and post-visit instructions
• Uphold all patient confidentiality requirements in compliance with applicable regulations

Medical Administrative Assistant - West Ottawa Sleep Centre - Ottawa, Ontario

(2009-04 - 2010-09)

• Managed patient intake, scheduling, and records for a specialized medical clinic
• Processed medical referrals and coordinated communication between physicians and sleep specialists
• Maintained accurate patient files and ensured compliance with privacy and confidentiality standards

Dental Administrative Assistant - Dr. Ashfaq Ahmed - Kanata, Ontario

(2007-08 - 2010-08)

• Provided full-scope front-desk administration for a busy general dentistry practice
• Managed appointment scheduling, patient registration, and insurance billing

Dental Administrative Assistant - Dr. T. Clark and Associates - Ottawa, Ontario

(1997-10 - 2005-01)

• Delivered comprehensive administrative support across patient services, billing, and records management
• Maintained high patient satisfaction through attentive, professional front-desk interactions

Pharmacy Assistant / Cashier - Woodroffe Pharmacy - Ottawa, Ontario

(1996-09 - 1997-08)

• Assisted senior pharmacist with dispensing, inventory management, and prescription filling
• Maintained accurate medication inventory logs and reported discrepancies
• Processed cash transactions and provided friendly, knowledgeable customer service

Certified Dental Assistant Diploma - Ontario Business College (1996-06)

Bachelor of Arts - Sociology and History - Trent University (1995-06)