Zandile Tyolo
Detail-oriented administrative and dental reception professional
About
Detail-oriented administrative and dental reception professional with 8+ years of experience in patient coordination, office administration, and customer service. Proven ability to manage busy front desks, handle insurance processing, and maintain accurate records. Strong communication skills with a focus on patient satisfaction and efficient clinic operations.
Experience
Receptionist (Maternity Coverage) - Edgemont Dental Clinic
(2024-01 - 2026-12)
- Managed multiline phone systems, greeting and checking in patients efficiently
- Coordinated schedules for multiple dentists and optimized patient flow
- Processed payments, insurance claims, and issued invoices accurately
- Handled accounts receivable and maintained financial records
Dental Receptionist - Smilezone Dental
(2018-01 - 2023-12)
- Scheduled appointments using dental software systems
- Verified insurance coverage and processed patient payments
- Maintained and updated patient records
- Handled patient communications and front desk operations
Receptionist - Adam Dental Clinic
(2015-01 - 2017-12)
- Managed front desk operations including calls and patient check-ins
- Scheduled appointments and maintained dentist calendars
- Processed payments and insurance claims
Customer Service Representative - Trevor's Independent Grocer
(2013-01 - 2015-12)
- Resolved customer complaints and ensured high service standards
- Supervised cashiers and ensured adequate floor coverage
- Trained and mentored new staff members
Document Controller (Cut 8 Project) - Debswana Diamond Mines Inc.
(2009-01 - 2011-12)
- Verified accuracy of construction and design documents
- Conducted audits to ensure compliance with document control procedures
- Maintained updated document revisions for construction use
Office Administrator - Vision Geophysics
(2009-01 - 2009-11)
- Managed budgets, cash flow, accounts payable/receivable, and payroll
- Supervised administrative staff and coordinated schedules
Customer Service Consultant - Stanbic Bank
(2006-01 - 2008-12)
- Assisted customers with banking inquiries and services
- Resolved customer issues and ensured satisfaction
- Processed payroll instructions and managed transaction fees
Education
Diploma - Business Administration - McMaster University (2015-01 - 2019-12)
Certificate - Practical Human Resources Management - Realic Educational Services (2006-01 - 2007-12)
