Leslie Delorme

I strive to be the best I can be, go the extra mile, am adaptable and dependable. I’m receptive to feedback and challenging opportunities & experiences. I am very passionate about helping and connecting honestly with people. I am committed to making a difference every day and know that by providing exceptional quality of work I can add to the reputation and success of your company. In addition, I am very enthusiastic about focusing on and fostering a positive and supportive team environment.

I'm a person who takes ownership of what I do and the love of learning.

• Patient Care Coordinator | Office| 1+ years | Father David Bauer Lifemark Health, Calgary, AB 
• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
• Coordinate scheduling of patient’s appointments and maintain the patient’s medical record case files.
• Assist patients with completing paperwork in all aspects of their case.
• Collect payment at the time of service.
• Responsible of Coordinating WCB patient’s reports and invoicing, validating AHS patients and invoicing.
• Nursing Department | 3 + years | Health Care Aide | Bow crest Care Centre, Calgary, AB
• Utilized skills in 5 star customer service caring for up to 8 residents each shift while displaying empathy, compassion and relationship building.
• Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manger.
• Communicated effectively with nursing staff, co-workers and family members as liaison in regards to resident health care, care plans and multidisciplinary approach to client care while navigating through any situation in a friendly, positive and compassionate manner.
• Office Personnel| Coordinator/Inside sales/Purchaser|1 Year | Aero-Tech Specialty Welding and Fabrication, Calgary, AB 
• Serve as primary point of contact with internal/external clients while actively listening to their inquiries or needs with an open line of communication responding by phone, in-person and email in a professional manner.
• In charge of maintaining close communication, collaboration, support and rapport as liaison with all customers and team members.
• Efficiently and accurately planned, coordinated and scheduled day-to-day workload and priorities.
• Managed all components of inside sales (logistics, purchase orders, scheduling and coordinating couriers (in or out going), procurement, supplier follow-up)
• Effectively worked under pressure and meeting deadlines by being successful managing and prioritizing multiple tasks using multiple systems and online tools from inception to completion while being productive in a fast-paced office environment.
• Exceptionally managed all administrative functions: produced and distributed of pertinent documents for customers, managed an efficient and effective record keeping system, performing all clerical tasks, maintained a high level of accuracy in data entry; while constantly updating client files on a daily basis working with a customized management system and database.
• Highly striving for swift positive resolutions to client or work concerns by exploring creative solutions and making sound judgments.
• Consistently pursuing and building strong sustainable work & customer relationships while ensuring customer expectations are met or exceeded.
• Responsible for preparing estimates & quotes (thorough price research), preparing work orders and reports, requisitions to purchase materials, preparing/tracking and expediting work orders, implementing client change requests to any scope of work and performing follow ups.

ABM College - Health Care Aide