Service Desk Manager - Helpdesk, Support, Vendor
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"People pleaser, Team player, never-say-never attitude, solution-finder" are just some of the characteristics that I have to offer in a challenging and result driven environment. I will seek when in doubt and remain focused and motivated to keep the team and company on track to achieving our goals and objectives, all the while following policies and procedures. I am quick to adapt with a keen eye to identify and guide talented hardworking individuals. My experience varies from team building, service outsourcing, crisis management, vendor management, project delivery and client support.
With a keen attention to detail and focus on the task at hand, I have over 8 years experience as a Service Desk Manager in a leading bank in the Middle East. Managing a team of over 40 members, my expertise varies from team management, people management, key stakeholder management, asset management, product and delivery management as well as vendor management. During this time I have garnered partnerships having worked with key vendors like BMC, Accenture, Xerox, Citrix, SailPoint and others.
Bachelor's in Commerce in 2003 from Madurai Kamaraj University, Tamil Nadu, India
