Milo Behroozi

A results-driven IT Support Specialist with nearly 10 years of experience in first and second-level technical support, system administration, and user management. Proven ability to troubleshoot complex hardware/software issues, manage Active Directory accounts, and optimize IT service performance. Adept at collaborating in diverse, high-paced environments such as hospitals, ensuring exemplary user experiences through clear communication and problem-solving. Passionate about innovation and continuous learning, committed to delivering efficient IT solutions that support healthcare operations and patient care.

TIV Energy | Information Technology Support Specialist

Dec 2022 - Feb 2024

• Provided first and second-level support for IT systems, resolving hardware/software issues efficiently.
• Trained users on IT appliances, software, and hardware to enhance technical proficiency.
• Configured and supported laptops, workstations, printers, scanners, and VoIP phones.
• Managed incident and change management to ensure smooth IT operations.

Nov 2021 - Feb 2024

• Delivered technical support and troubleshooting for Windows operating systems, Microsoft Office product, Windows Server (Active Directory, File Servers), and network (LAN,WAN)
• Managed user accounts, access controls, and security policies in Active Directory.
• Performed system backups, data integrity checks, and disaster recovery planning.
• Provided VPN and remote access support for hospital staff and remote employees.

Jun 2017 - Dec 2022

• Responded to IT helpdesk tickets, ensuring timely resolution of hardware/software issues.
• Installed, configured, and upgraded software, hardware, and security patches.
• Provided training and technical assistance to end-users for Microsoft Outlook and Office 365.
• Supported network troubleshooting, connectivity issues, and Windows Server environments.

Nov 2014 - Dec 2016

• Provided technical support via phone, email, and ticketing systems.
• Installed, configured, and upgraded software and hardware, ensuring optimal performance.
• Conducted preventive maintenance and troubleshooting for desktop and peripheral devices.

Azad University

Bachelor of Computer Hardware Engineering • 2004 – 2009