Linda Wadden

Highly motivated individual with 21+ years’ experience leading a global team spanning multiple Geographies. Experienced in working with regional nuances and part of a global project team supporting Diversity and Inclusion.

I am also experienced in developing comprehensive processes with appropriate linkages to organizational and operational efficiencies, driving global project teams, and contributing to business scorecard outcomes. Adept at working effectively unsupervised or within team setting.

• Supported team of 100+ personnel spanning 8 countries, supporting 6K employees for Global Client
• Lead on multiple global projects focused on developing comprehensive processes with appropriate linkages to organizational and operational efficiencies, effectiveness and contributing to business scorecard outcomes such as standardization of global operating model for organization, adherence to global organizational framework, employee certification and performance management and new business/product implementation
• Implementation of new business at both a regional and global level.
• Reported progress against planned activities to secure management support and achieve objectives
• Established strong, collaborative relationships across resource groups
• Established global recruiting and onboarding process with adherence to regional nuances
• Participated in successful implementation of Voice Analytics Platform acting as liaison between internal resources, Client and Vendor to ensure adherence to all Infosec requirements
• Complete comprehensive review of organizational standard operating procedures to refine processes and ensure compliance to new regulations or policies.
• Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
• Monitored execution of pilot phase of project to gather accurate and relevant data and adherence to specified timelines
• Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy
• Approved new training techniques and suggested enhancements to optimize existing training programs
• Collaborated with management to align on strategy and communication of content
• Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
• Evaluated effectiveness of training programs and recommended improvements to upper management.
• Conveyed current policy, procedure and compliance information to employees.
• Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
• Evaluated and communicated trainee participation and performance in reports to management.
• Hand-selected qualified instructors aimed at providing diversified learning environments.

Cape Breton Business College | Cape Breton, NS

Diploma in Office Management and Administration

Google Coursera (ongoing)

Google Project Management | Professional Certificate