Ling D.

Proficient in development of the team and individual, enthusiastic and self motivated. Excellent communication skills, ability to work well with others and support staff roles. Highly reliable self-starter and detailed oriented; can be counted on to complete assignment without supervision and have an excellent interpersonal skills. Possess fundamental knowledge of Import/Export, Supply Chain and Logistics.

Experience in all kinds of selling products. Committed to increase my skills working with a remarkable responsibility and integrity. Fluent in English, Spanish and Cantonese.

Technical Support Analyst - Innovative Vision - Toronto, Canada Area

(2013-12 - 2015-02)

Provided assistance to customers in how to set up a Kobo eReader or Tablet. Provided technical support for the Kobo family of eReaders/tablets as well as the Kobo Desktop Application for Windows, iOS and Android devices/computers.

• Offered multiple troubleshooting steps for unresponsive devices
• Responsible for providing general information, technology services and directed support to device use
• Followed up and responding 40 e-mails with customer's correspondence in a timely manner
• Troubleshooted Kobo's dedicated eReading devices and desktop application as well as third party eReading devices and testing and troubleshooting the smartphone and tablet client applications for our eReading service
• Tested and/or troubleshooted different Mobile Platforms: BlackBerry, iPhone, Android, Windows Mobile, etc
• Solved customer facing web, eReading devices, mobile platforms and application issues through remote access and other applications as required
• Escalated quality issues quickly and effectively

Customer Service Representative - Collection Group of Canada Inc. - Toronto, Canada Area

(2012-11 - 2013-06)

• Worked with an inbound and outbound campaign with a recognized company called Direct Energy
• Contact customers by telephone (manually or via dialer platform) regarding collection and recovery of outstanding accounts
• Negotiate re-payment with clients by form of installments in full, settlements and payment plans, according to company guidelines
• Follow-up on promise to pay and payment commitment accounts, to ensure a positive resolution and customer satisfaction

Customer Service Representative - Sapporo & Ichie Restaurant - Toronto, Canada Area

(2009-11 - 2010-12)

• Attended customers and dealt with all kind of transactions proficiently
• Worked in an area with professional Japanese chefs
• Resolved customer complaints and cashed checks for customers
• Greeted customers entering the store and leaving the store
• Calculated total payments received during a time period, and reconciled this with total sales 100% accurately
• Familiarized with currency foreign exchange as had to encounter different customers

Customer Representative (Assistant to Manager) - Chinese Recipe Inc. - Toronto, Canada Area

(2008-01 - 2009-06)

• Supervised all daily functions of store activity to ensure customer satisfaction
• Demonstrated ability to work in a very fast-paced environment by handling a high volume of take-out orders and cashier related responsibilities
• Successfully built a strong relationship with my team work by understanding all different perspectives in order to assist all the customer's needs in a courteous manner

Customer Representative - Shift Promotions Inc. - Toronto, Canada Area

(2006-12 - 2007-05)

Dealt with transactions and attending customers, worked as the shift leader, selling several products to competent customers.

• Assisted the manager magnificently, promoted new products to prospective customers
• Showed strong attention to detail and organization for every work task
• Developed an interpersonal leadership skills and time management skills, including keeping a to-do list

Diploma - International Business Administration (2010-10 - 2012-10)