Rupkumar Halder

Technical support professional with proven track record in solving complex technical issues and enhancing user experience. Consistently delivering reliable support and effective solutions. Expertise includes software troubleshooting, network configuration, and user training, alongside commitment to achieving tangible results.

Technical Support Analyst - Concentrix - Kolkata, India

(2022-10 - 2025-02)

• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Level 2 Support Analyst - Wipro Limited

(2021-11 - 2022-04)

• Via Remote access Troubleshoot problems and diagnosed system faults.
• Handled high-volume Chats and Calls to address and resolve Client's issues.
• Listened to Client's to identify requirements and Raised accurate Tickets for further action.

B.tech - Computer Science Engineering - Calcutta Institute of Engineering and Management (2020-01)

Diploma Engineering - Computer Science Technology - JLD College of Engineering and Management (2017-01)

Secondary Education - Diamond Harbour High School (2014-01)