Ling Jiang

Developed outreach strategies for an actuarial event, doubling participation through targeted communication. Improved students' exam performance by 10% with tailored academic support. Created project plans and redesigned departmental actuarial resources to improve accessibility and efficiency.

Graduate Teaching Assistant - Illinois State University

(2024-08 - 2025-12)

• Developed outreach strategies for an actuarial event, doubling participation through targeted communication.
• Improved students' exam performance by 10% with tailored academic support.
• Created project plans and redesigned departmental actuarial resources to improve accessibility and efficiency.

Research Analyst - University of Illinois Urbana-Champaign

(2024-09 - 2025-05)

• Conducted financial modeling and actuarial research by analyzing pricing methodologies from 10+ insurance research papers.
• Developed Python-based investment strategy models to evaluate portfolio performance and diversification.
• Identified limitations in forecasting models affecting actuarial pricing assumptions and analytical outcomes.
• Presented complex actuarial and statistical insights to 60+ non-technical stakeholders.
• Collaborated with a team of 6 researchers to explore predictive analytics applications in insurance pricing.

Account Manager - Desjardins Insurance Agency Inc.

(2018-03 - 2019-12)

• Enhanced client retention by 10% through risk analysis and proactive insurance recommendations.
• Improved adoption by 15% for small business and commercial clients with critical analysis of underwriting guidelines and policy coverages.
• Managed policy and billing system migrations, improving workflow efficiency and data accuracy for commercial policy management by 15%.

Master of Science - Actuarial Science - Illinois State University (2025-12)

Post-graduate Certificate - Marketing Research and Analytics - Centennial College (2022-08)