Samer Krenich

Detail-oriented and client-focused professional with experience in client intake, administrative support, and customer service. Skilled in working with diverse and newcomer populations, gathering client information, managing data, and providing responsive support. Strong ability to communicate effectively, coordinate services, and maintain accurate documentation in fast-paced environments.

Teaching Assistant - University of Windsor - Windsor, ON

(2022-09)

• Provided client-centered support to students by explaining complex concepts clearly
• Maintained accurate records, including grading and data tracking
• Responded to inquiries professionally via email and in person
• Adapted communication to support individuals from diverse cultural backgrounds
• Assisted in creating a supportive and inclusive environment

Client Support Coach (Freelance) - Remote - Remote

(2021-05)

• Conducted intake-style assessments to understand client needs and goals
• Delivered personalized support services to clients from diverse backgrounds
• Managed scheduling, follow-ups, and ongoing client communication
• Maintained detailed records of client interactions and progress
• Provided high-quality customer service, resolving concerns and ensuring satisfaction

Developer Team Member - University of Windsor - Windsor, ON

(2023-01)

• Collaborated with team members to support users and improve service delivery
• Assisted in troubleshooting issues and responding to user requests
• Contributed to improving communication systems and user experience
• Maintained organized documentation and workflow processes

Bachelor of Science (Honours) - Computer Science - University of Windsor

Minor - Business Administration - University of Windsor