Lisa Su

Detail-oriented Quality Assurance Associate with 1+ year of experience supporting quality assurance, regulatory compliance, and documentation control within GMP manufacturing facility. Strong knowledge of Good manufacturing Practices (GMP) and Good Documentation Practice (GDP) within manufacturing environments. Proven the ability to work independently, manage priorities, and deliver results with minimal supervision.

Excellent organizational, time management, and attention to details skills in fast paced manufacturing settings.

Quality Assurance Associate at Spa Dent (2025-09 – Present)

• Issued and prepared Master Batching Documents and Compounding Batch Records, ensuring accurate and timely documentation to support manufacturing operations.
• Reviewed and verified production documentation and batch records for accuracy, completeness, and compliance with GDP and GMP requirements.
• Participated in continuous improvement projects focused on reducing documentation errors, improving compliance, and increasing process effectiveness.
• Collaborated cross-functionally with Production, R&D, and Regulatory teams to ensure GMP compliance and integrate quality standards into daily operations and documentation practices.
• Conducted internal audits to assess compliance with quality standards and identify areas for improvement; documented findings and supported the development and implementation of Corrective and Preventative Action (CAPA) plans to address non-conformances and drive continuous improvement.
• Created, maintained, and updated Standard Operating Procedures (SOPs), supporting standardized operations, employee training, and quality assurance initiatives.

Quality Assurance Co-op at Spa Dent (2025-01 – 2025-04)

• Maintained and reconciliation of Batch Production Records and Certificate of Analysis (COAs) documentation.
• Organized and reconciled Batch Production Records, including work and filling instructions, to keep records accurate, accessible, and compliant.
• Oversaw label inventory by monitoring stock levels and coordinating timely issuance of labels to support efficient packaging operations.
• Initiated Change Control process by managing document revisions and updates to maintain accurate, current, and compliant documentation.
• Led customer complaint investigations, documented findings, identified root causes, and coordinated corrective actions to ensure timely resolution and continuous product improvement.

Pharmacy Technician at Shoppers Drug Mart (2022-04 – 2022-08)

• Managed up to 20 prescriptions daily, proficient in data entry and resolving insurance adjudication issues.
• Effectively communicated with team members and patients, providing realistic wait times to efficiently push out prescriptions.
• Capable of learning new systems in order to provide efficient work flow.

Ontario College Graduate Certificate in Cosmetic Science – Seneca Polytechnic Institute (2025-08)

Bachelor of Science in Honours Science in Honours Science – University of Waterloo (2023-12)