Lissett Jimenez

More than 15 years in customer service and admin support. Excellent communication, organizational, time management and multitasking skills. Proficient in Word, Excel, PowerPoint, Salesforce, and Social Media platforms. English, French and Spanish.

Receptionist- Admin assistant - WESCO INTERNATIONAL, Inc.

(2024-11)

• Greeting customers, answer emails and telephone calls, and provide expected delivery dates.
• Provide support to the sales team with documentation, CRM maintenance and lead management.
• Provide administrative support, handle correspondence, filling and purchasing office supplies, receiving cheques and sending them for deposit.

Appointment setter - ACORN STAIRLIFTS

(2023-11 - 2024-11)

• Field inbound calls from potential clients and make outbound calls to clients interested in the product.
• Qualify the needs of clients and assess lift type, urgency, provide estimates and set up meeting with technician.
• Open/update or transfer customer cases to the right department through Sales Force.
• Manage the surveyors' daily schedules using Google Maps according with client's availability.

Customer service representative - CONCENTRIX

(2021-10 - 2023-10)

• Responding to customer enquiries/concerns about their warranties and transferring calls to the nearest dealership and update information through Sales Force.
• Helping customer to update their information on the company's website, ensuring there are informed about any recall or notification related to their vehicle.

Social Media Specialist - AIRBNB

(2018-07 - 2020-07)

• Provide knowledgeable and efficient service to a diverse audience.
• Actively manage high-risk contacts over Twitter, Facebook, and Instagram to support team goals.

Senior Flight Stewardess - EMIRATES AIRLINES - Dubai, UAE

(2000-01 - 2012-08)

• Supervisory and leadership experience and responsible of cabin crew's performance.
• Senior customer relations person, for First and Business Class.
• Provide guidance and coaching to cabin crew on board and agree on further development when needed.

Director's Assistant - DRESSER INC.

(1997-11 - 1999-11)

• Provide administrative support to the director.
• Manage schedules, hotel and flight schedules for the engineering crew.
• Daily maintenance of the company's database.

Executive Assistant - MITSUBISHI CORPORATION

(1994-09 - 1997-10)

• Prepare the president's agenda and translate reports and presentations to Spanish.
• Provide administrative support to other members of senior management.

Diploma - Human Resources Management - University of Leicester, Dubai - UAE (2003)

Diploma - Tourism and Hotel Management - Venezuela (1994-10 - 1997-02)

Diploma - French, second language - University of Montreal (2014)