Llyssa Milhomme

am a results-oriented and customer-focused professional with a proven track record in driving client success and satisfaction as a Customer Success Manager.

Throughout my career, I have had the privilege of working closely with diverse clientele, understanding their unique business objectives, and aligning our solutions to exceed their expectations. I am passionate about building strong, lasting relationships with customers, serving as their advocate, and ensuring their needs are met with excellence.

With a background in SaaS and tech sales, I am adept at identifying opportunities for growth and expansion within accounts while delivering exceptional service and support. My strong analytical skills enable me to identify customer pain points and coordinate cross-functional teams to achieve optimal outcomes.

• Own the overall relationship with assigned customers, ensuring high customer satisfaction, increased adoption, and retention.
• Establish and maintain a trusted advisor relationship with each customer, driving continued value from products and services.
• Develop and nurture customers for advocacy, building lasting relationships and promoting brand loyalty.
• Collaborate with customers to set critical goals and key performance indicators, facilitating achievement of desired business outcomes.
• Monitor day-to-day service execution and promptly address any customer issues or escalations.
• Lead the annual renewal process, ensuring uninterrupted product usage and customer satisfaction.
• Identify and develop upsell opportunities in collaboration with the commercial team.
• Engage with stakeholders at all levels, including C-level executives, to understand their needs and advocate for them cross-departmentally.
• Conduct ongoing training sessions on products and new features for customers.
• Create and execute Success Plans for each assigned customer, conducting Executive Business Reviews to measure progress and alignment on objectives.
• Successfully manage and resolve account escalations in a timely manner.
• Work effectively with sales counterparts to identify expansion and growth opportunities for customers.
• Adapt to covering various time zones as required to support customers in different regions.

Bachelor Degree in Finance ; Google Certificates in Data Analysis